HVAC Parts & Supply Inside Sales Representative

Careers HVAC Parts & Supply Inside Sales Representative

Reports to: Parts Manager Posting Date: April 1, 2025

Salary: $52,000 – $57,000 Work Location: On-site

Job Type: Full-time Number of Open Positions: 1

Start Date: April 2025 Application Deadline: TBD

About Us:

Founded in 1963, Olympic International is Western Canada’s leading sales provider of HVAC equipment solutions. Headquartered in North Vancouver, we’ve grown from a manufacturer’s representative to the region’s foremost HVAC solutions provider, serving British Columbia and the Yukon. We specialize in meeting the HVAC equipment needs of building owners, mechanical contractors, engineering, procurement, and construction (EPC) firms. Whether it’s for industrial, commercial, or institutional applications, our extensive HVAC knowledge and technical expertise drive our commitment to excellence.

The Olympic HVAC Parts and Supply division team is a wholesale distributor on the Northshore that supplies equipment and parts to the HVAC & Refrigeration trade. Our parts group is a fast-growing and dynamic team committed to customer service.

Role Overview:

The Inside Sales Representative will be responsible for sales of HVAC parts, equipment, and supplies over the counter/phone including order processing, pricing, providing technical information, finding solutions to customer problems in a timely manner, and assisting management with non-sales-related tasks.

Responsibilities:

The following is a list of the essential duties and responsibilities of this role. The tasks and time spent performing each task may vary as business needs require. Olympic International maintains the right to modify job duties and responsibilities at its discretion. The range of specific responsibilities will include but not be limited to the following:

• Generate competitive quotes for HVAC parts and supplies, follow up to close sales and maximize revenue and exceed sales targets.
• Proactively research and identify new customers and alternative local vendors to expand the company’s customer base and product lines.
• Collaborate with the service, sales team, and other vendors to ensure seamless customer inquiries, order processing, and product promotion.

Customer Service & Product Knowledge:

• Demonstrate professionalism in all interactions, going above and beyond to exceed customer expectations, and fostering long-lasting relationships that encourage repeat business and positive referrals.
• Deliver exceptional customer service by offering technical support, answering product inquiries, recommending HVAC parts and supplies tailored to client needs, and resolving any concerns with personalized solutions.
• Leverage in-depth product lines of HVAC parts, equipment, and industry trends.
• Maintain strong customer relationships by providing regular updates on order status, ETAs, shipping and tracking information, or alternatives for out-of-stock or discontinued products.
• Efficiently manage and prioritize customer requests for HVAC parts, equipment, and supplier inquiries across multiple channels, ensuring organized, accurate order processing and on-time delivery.
• Prepare accurate quotations and generate invoices based on customer requirements, while conducting proactive market research to ensure consistent pricing that aligns with industry trends.
• Quickly address and resolve order-related issues, including processing returns, exchanges, and warranty claims, while ensuring compliance with company policy.
• Identify and price HVAC replacement parts and materials for retrofit projects.

Warehouse & Inventory Management:

• Assist Inventory & Supply Manager to ensure prompt order fulfillment.
• Assist management with non-sales-related tasks and/or shipping operations.
• Assist with well-stocked and organized shelves displays, ensuring optimal product placement and accessibility for customers.
• Adhere to safe material handling practices, ensuring compliance with safety standards.

Skills and Competencies:

Required

• Strong understanding of HVAC systems with the ability to demonstrate and discuss technical details with customers.
• Proven track record in generating sales and building lasting relationships with both B2B and B2C clients.
• Proficiency in processing orders, quotes, credits, and backorders using Microsoft Office tools.
• Highly effective communicator with strong verbal and written skills, complemented by excellent active listening abilities.
• Excellent problem-solving skills with the ability to swiftly resolve issues and manage multiple customer requests and orders efficiently.
• Highly motivated, adaptable, and proactive person, with a strong passion for continuous learning able to work efficiently both independently and collaboratively within a team.
• Proficient in inventory management, warehousing, and stocking procedures.
• Must have or be able to obtain a valid Class 5 driver’s license.

Educational Requirements:

• Post-secondary degree/diploma in Business, Marketing, Supply Chain, and/or 2+ years of experience in sales or a related occupation.
• Trades experience (HVAC/Plumbing/Electrical) and Forklift experience are considered an asset.

What the right candidate(s) can expect from us:

Not just a job, a career opportunity! We know that talented people are essential to maintaining our success in the future. We will provide an environment where employees leverage their skills, talents, experience, and interests to grow professionally and build rewarding careers.

• Health, Vision, and Dental Care
• Paid Time Off
• Yearly Physical Health Benefit
• Training & Development, and Mentoring/Coaching
• Wellness resources (such as standing desks, ping-pong table, on-site kitchen)
• Company Events (such as BBQ, End of the Year Party etc.)
• Business Casual Dress Code

Olympic International is an equal-opportunity employer that values diversity, equity and inclusion. We encourage interest from individuals belonging to equity-seeking groups. We invite interested candidates to submit their resume and cover letter to: parts@olympicinternational.com.

• Phone: 604-904-3210
• Toll-Free: 1-866-904-3210
• Phone: 604-904-3222
• Toll-Free: 1-833-763-0780
• Phone: 236-420-6271
• Toll-Free: 1-833-763-0780