Human Resources Manager | Voco Amritsar

Hotel: Amritsar (ATQAA), 7th Milestone, Airport Road, 143001

At voco, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So, before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us, we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

Join the Team at the Pre-Opening of voco Amritsar, located with excellent road connectivity to the city’s commercial and residential hubs, voco Amritsar caters to a dynamic mix of corporate, SME, and MICE clientele in a substantially competitive market. The voco Amritsar is located approximately 11.6 kilometers (7.2 miles) from the Golden Temple and 13 kilometers (8.0 miles) from Sri Guru Ram Dass Jee International Airport.

With 139 well-appointed rooms, the hotel offers full-service F&B outlets including an All-Day Dining restaurant (90 covers), Lobby Lounge (30 covers), and Bar (60 covers), along with 24-hour Room Service. Our meetings and events space accommodates up to 500 guests, supported by additional leisure and wellness facilities such as a Health Club, Swimming Pool, and a boutique Spa.

What is expected from you?

As a part of management committee member, you shall be responsible to drive success for voco Amritsar.

What is the job?

As Director of Human Resources, you will be a strategic partner to hotel leadership, responsible for driving a people-first culture, overseeing all aspects of talent acquisition, development, engagement, and compliance. You’ll lead HR initiatives that support operational excellence, foster employee wellbeing, and ensure the hotel attracts and retains top talent. Your role is critical in shaping a positive work environment aligned with voco’s signature warmth and brand values.

We’re seeking a dynamic HR leader with strong interpersonal skills, sound knowledge of labor laws, and a passion for creating exceptional employee experiences.

Your day to day

People

1. Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
2. Educate and train managers on HR disciplines to foster productivity and enhance performance.
3. Welcome and conduct new team member orientation.
4. Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
5. Ensure hotel or company hiring standards and applicable laws and regulations are followed.
6. Build great relations with outside contacts.
7. Help create the Human Resources department budget and control expenses.
8. Monitor staffing to manage costs.

Guest Experience

1. Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
2. Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.
3. Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

1. Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
2. Ensure compliance with relevant employment laws, policies and procedures.
3. Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues.
4. Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
5. Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.

What we need from you

1. High school diploma / secondary education / equivalent.
2. 2 years’ related experience in Human Resources, or an equivalent combination of education and experience.
3. Some college courses in Human Resources, Employment Law or related field preferred.
4. Must speak fluent English; other languages may be preferred.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

What we offer

We’ll reward all your hard work with a great work environment and benefits – including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Who we are

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.