Human Resources Generalist

Department: People & Culture

Location: Head Office

Description

We are seeking a proactive HR professional to lead onboarding, offboarding, and engagement initiatives. This role focuses on delivering a seamless employee experience, driving engagement strategies, supporting employee relations, and ensuring compliance with HR policies. A strong commitment to Equity, Diversity, and Inclusion (EDI) is essential, along with the ability to foster a positive and supportive work environment.

Key Responsibilities

1. Lead onboarding and offboarding processes for the Customer Success Center, Plan Administration Team and Channel Services Team, ensuring a seamless and engaging experience for new hires and smooth transitions for departing employees.
2. Coordinate orientation programs to help new employees integrate effectively and foster a strong understanding of company values, policies, and procedures.
3. Manage exit interviews and analyze offboarding feedback to identify trends and recommend improvements to enhance retention and employee experience.
4. Design and implement engagement-driven events that foster a positive work environment and support employee well-being, particularly in partnered divisions.
5. Assist with company events aimed at enhancing employee engagement and aligning with organizational goals.
6. Develop and execute engagement strategies that enhance employee satisfaction, promote a strong sense of belonging, and align with organizational goals.
7. Assist in managing performance enablement, ensuring fair, growth-oriented feedback and supporting career development opportunities for employees.
8. Act as a primary contact for employee relations issues within assigned divisions, providing guidance and resolution support to ensure a harmonious work environment.
9. Ensure all HR practices comply with legal and regulatory requirements while aligning with policies that enhance the employee experience and support business operations.
10. Leverage HR metrics to assess the effectiveness of onboarding, offboarding, and engagement initiatives, making data-driven recommendations for improvement.
11. Support the People & Culture team with the execution of internal communication strategies, ensuring clear and consistent messaging across the organization.
12. Champion Equity, Diversity, and Inclusion (EDI) by embedding equitable practices across all HR initiatives and interactions.
13. Provide support to the Office Services team, including back-up reception coverage when required.
14. Offer additional assistance to the People & Culture team as needed.

Skills, Knowledge and Expertise

1. Minimum of 3 years of experience in human resources, with a strong background in employee relations, onboarding, offboarding and performance management.
2. Experience in a call center or operations environment is preferred, with the ability to manage high-volume and fast-paced HR demands.
3. Demonstrated success in developing and executing employee engagement initiatives and overseeing company-wide events.
4. Proficiency in using HR metrics to support data-driven decision-making and inform HR strategies.
5. Committed to providing exceptional internal and external customer support.
6. Maintains a high level of integrity, demonstrating honesty, ethics, and the ability to handle confidential information with discretion.
7. Strong interpersonal and communication skills, with the ability to collaborate effectively across all levels of the organization.
8. Proficient in HRIS platforms and related software, with the capability to manage and analyze employee data efficiently.
9. Solid understanding of employment laws and regulations, ensuring compliance across all HR practices.
10. Exceptional organizational and time-management abilities, with a proven capacity to manage multiple priorities in a dynamic environment.
11. An empathetic listener who values diverse perspectives and fosters an inclusive workplace.
12. A continuous learner who is driven by performance and committed to professional growth.
13. Recognizes and prioritizes the needs of customers as key organizational stakeholders.
14. A collaborative team player who actively contributes to organizational success and adds value through meaningful contributions.
15. Demonstrates initiative, embraces change, and adapts effectively in evolving environments.