Human Resources Coordinator - Winter 2024/25

Thursday, November 14, 2024

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

Description

The Human Resources Coordinator provides an outstanding experience for our internal guests, ensuring a positive experience for employees and volunteers working at the Company’s three operational sites. Human Resources Coordinators contribute to the daily operations of the HR department while overseeing initiatives, projects, and programs relating to engagement, and the employee lifecycle – from onboarding to offboarding at season or employment end. The HR Coordinator reports to the Human Resources Management team, works closely with Staff Lodges, and liaises closely with all Resort departments.

Job Functions

1. Workplace Administration and Front Desk Support
   • Serving as a point of contact for HR inquiries and escalating as appropriate to the HR Management Team or to the Recruitment Team.
   • Greeting and welcoming staff members.
   • Answering all incoming calls and emails.
   • Researching and resolving issues and questions in a timely manner.
   • Issuing staff passes and name badges.
   • Preparing confirmation of employment and reciprocal letters.
   • Collaborating with the other HR coordinator to ensure all inquiries are handled in a timely manner.
   • Assisting with distribution, maintenance (laundry, repair, organization of storage areas), and accurate, complete inventory of company uniforms.
   • Adherence to and review of (when updates are required) department standard operating procedures.
   • Carrying out continuous functions in the digital HRIS system for employee file and document management.
2. Onboarding, Offboarding
   • Coordinating and carrying out high-volume employee onboarding sessions.
   • Ensuring follow-up and completion of employee onboarding documentation (+ ongoing audit function).
   • Assisting with and carrying out employee sign-outs, processing terminations, completing retrieval of company items, and carrying out additional offboarding processes.
3. Employee Engagement, Development, Retention
   • Coordinating all employee communications in collaboration with the Communications Team (e.g., newsletters, scheduled messaging).
   • Managing engagement initiatives (e.g. recognition programs, rewards, events) in collaboration with the HR Management Team.
   • Maintaining and reviewing all key resources for staff (e.g. resource list, support programs, list of perks for staff, intranet, Dayforce).
   • Developing a thorough understanding of employee policies, processes, perks, and benefits programs.
4. Ad-hoc Recruitment
   • During busier recruitment periods, support the Recruitment Team with;
     • Posting and coordinating job advertisements.
     • Preparing job requisitions.
     • Reviewing applications, conducting interviews, shortlisting candidates, and completing reference checks.
     • Hiring candidates, including sending offers, changes, and confirming acceptance.
     • Responding to inquiries with company and position information.

This position must always ensure professional, confidential, and helpful service interactions, assisting and supporting with general inquiries. A thorough understanding of the company’s operations, policies, goals, and objectives is required.

Other duties and specific projects may be requested and assigned from time to time.

Experience/Requirements

1. Previous administrative experience (minimum 2 years). Preference will be given to candidates who have experience working in seasonal, recreation, and tourism-focused workplaces.
2. Designation or related post-secondary education in Human Resources, business administration or a closely related field.
3. Advanced computer skills. Knowledge of Ceridian Dayforce or a similar HRIS system is preferred.
4. Strong spoken and written communication skills. Must be fluent in English.
5. Conceptual thinking, ability to integrate data and information.
6. Service-oriented. Professional, positive, and friendly attitude.
7. Proven interpersonal and collaboration skills.
8. Attention to detail and organized. Excellent time management and a strong aptitude for forward planning.
9. Strong sense of initiative and solid problem-solving skills. Calm under pressure and patient.
10. Effectively provide training, support, and assistance to coworkers and other departments.
11. Must always maintain confidentiality and professional conduct, on or off-duty, and online.
12. Prepared to work flexible schedules (weekends, holidays, some evenings, and overtime).
13. Prepared to work indoors and outdoors in all weather conditions (appropriate footwear, outerwear, etc.).
14. Must be accurate, punctual, dependable, and have an enthusiastic approach to service delivery.

Additional Considerations

This position is required to be based at the Resort. Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty. This position handles sensitive, confidential information. Discretion and high standards of personal privacy protection are required. Our office environments have a business casual “recreation” approach to work attire. This role is subject to the terms and conditions contained in the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code.

The Perks:

• FREE - Your staff pass is your ticket to ride Sunshine!
• Ski & Ride – Free days & discounts at ski resorts across Canada
• Wellness – Discounted fitness passes, yoga, onsite support & professional support
• Exclusive deals – Brand-named gear & local businesses
• And much, much more!

Can’t wait to get started? Great, because we can’t wait to hear from you!
Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.