HR & Total Rewards Clerk

Posting Id 2964
Department: Corporate and Financial Services
Division: People and Culture
Section: Employee Health, Safety and Benefits
Job Grade: Contract Admin Grade 02
Rate of Pay: $35.85 - $40.72 Hourly
Job Type: Temporary Full Time - Contract
Contract Length/End Date: 12 months
Replacement/New Position: New Hire
Posting Type: Internal and External
Posting Date: 04/11/2025
Application Deadline: 04/25/2025

Position Summary
Reporting to the Total Rewards Business Partner, the HR & Total Rewards Clerk provides administrative support to the People and Culture Division, ensuring the efficient operation of various HR functions. This role is responsible for coordinating benefits administration, supporting disability claim management, and assisting with HR processes such as employee data management, recruitment, and return-to-work programs. The position also plays a key role in maintaining accurate employee records, preparing reports, and responding to HR-related inquiries. Additionally, the HR & Total Rewards Coordinator supports special projects and general administrative tasks to enhance the effectiveness of the People and Culture Division.

Key Duties And Responsibilities

• Provide administrative support to the People and Culture Division, including reception duties, data entry, document management, and preparing correspondence and reports.
• Ensure the accuracy and completion of HR documentation by tracking and following up on employee transfers, promotions, step-rate increases, reclassifications, and terminations.
• Review audit trails for employee data, reconcile discrepancies, and compile supporting documentation.
• Coordinate benefits administration, including responding to employee inquiries and conducting orientation sessions for new hires, retirees, and departing employees.
• Support non-complex disability claims (sick leave and LTD) and assist with return-to-work programs.
• Assist with recruitment activities as needed.
• Maintain and organize employee files, ensuring accurate record-keeping, proper storage, and document management.
• Prepare and review monthly benefit payment requisitions, reconcile insurance carrier statements, and calculate premium rates.
• Contribute to special projects and provide general administrative support as required.

Education And Experience

• Diploma in Human Resources Management or related discipline.
• CHRP considered an asset.
• Minimum of 1 year relevant experience in an HR administrative role, with exposure to benefit coordination, disability management, or related functions.

Required Skills/Knowledge

• Understanding of HR processes, including benefits administration, disability claim management, recruitment, and employee data management.
• Familiarity with HR systems and databases for data entry, reporting, and document management.
• Knowledge of relevant employment legislation, policies, and best practices related to benefits, leaves, and disability management.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and HRIS software.
• Strong attention to detail with the ability to track, reconcile, and maintain accurate employee records.
• Excellent organizational and time management skills to handle multiple priorities efficiently.
• Ability to follow up on outstanding documentation and ensure compliance with HR processes.
• Strong verbal and written communication skills for drafting reports, correspondence, and responding to inquiries.
• Ability to explain benefits and HR policies clearly to employees at all levels.
• Strong customer service orientation with the ability to handle sensitive and confidential information professionally.
• Ability to review and analyze employee data, identify discrepancies, and recommend solutions.
• Proactive approach to problem-solving and process improvement.
• Ability to work both independently and collaboratively within a team.
• High level of discretion and confidentiality in handling employee information.
• Adaptability to evolving HR policies, procedures, and technology.

Leadership Competencies

• Builds people and culture
• Cultivates open communication
• Demonstrates personal leadership
• Navigates and leads through complexity and change
• Shapes the future

Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.

We thank all candidates for their interest; however, only those under consideration will be contacted.

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.