HR Operations Lead

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Reports to: Manager, HR Operational Excellence

Purpose of the Role: The HR Operations Lead manages and supports HR data entry processes and serves as a knowledgeable resource for employee inquiries and provides the necessary support as a Tier 1 team function for complex employee inquiries and case escalations. This role combines expertise in data management with the ability to address and resolve employee questions related to HR policies, procedures, and data-related concerns. The ideal candidate will ensure accurate data handling while providing exceptional support to employees.

This is a Full Time Hybrid role based at 30 International Blvd, Toronto.

• Oversee and ensure the accuracy and integrity of employee changes and records in the HRIS (Human Resource Information System) and other databases.
• Ensure that the updating and maintaining of employee data is conducted with precision.
• Partner and collaborate with the Total Rewards team and HR tech to ensure that integrity of data is maintained as required.
• Serve as the primary point of contact for the HR Tier 1 team and employees on data entry procedures and data management best practices.
• Provide expert guidance and support on complex cases and support the team on escalated cases when necessary.
• Provide functional guidance, framework, and tools to a team of HRHELP Coordinators who are accountable for providing LifeLabs employees with HR Tier 1 support.
• Establish and implement standard processes and procedures.
• Respond to employee inquiries regarding HR policies, procedures, and data-related issues. Offer clear, accurate, and timely information and resolutions on policy questions, benefits, paid time off, and other HR-related topics.
• Identify opportunities for improving data entry processes and recommend enhancements to increase efficiency, accuracy, and overall data quality.
• Work collaboratively with the HR Technology team to identify system functionality required to optimally support Tier 1 processes and identify and recommend enhancements for continuous improvement for greater efficiencies and effectiveness.
• Collaborate with HR COEs such as payroll, GB, Comp, HR Analytics and other stakeholders to support and meet audit and legislative requirements.
• Ensure all data management activities and responses to employee inquiries comply with data protection, privacy laws, and company policies.
• Regularly audit HR data for accuracy and completeness; initiate corrective actions as needed.
• Assist and lead in preparing documentation and reports for audits and regulatory reviews.
• Develop and maintain comprehensive documentation of data entry procedures and guidelines. Govern the management and development of all standard operating procedures (SOPs) and collaborate with COEs required to ensure that the Tier 1 function can effectively operate and deliver the proper support and services to employees/managers/internal clients.
• Provide relevant training to team members on existing and new processes, support in the change management on any enhancements/changes/updates that may impact clients/partners.

Minimum Qualification and Skills:

• Minimum of 3 years of progressive experience in HR operations or data management, with a focus on data entry and employee relations.
• Bachelor’s degree in HR, Business Administration, or a related field preferred.
• Strong proficiency with HRIS systems (e.g., Ceridian Dayforce, Workday, SAP, Oracle) and Microsoft Office Suite (Excel, Word, Outlook).
• Excellent organizational skills with a keen eye for detail and accuracy.
• Strong attention to detail, considers details and leads with a curious approach, with the ability to think critically and share recommendations.
• Strong interpersonal and communication skills, with the ability to handle sensitive information with discretion.
• Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.