Housing Stability Coordinator

The City of Edmonton's Affordable Housing and Homelessness Section works to ensure there are adequate, safe, and affordable housing options for all Edmontonians and coordinates the City’s response to homelessness. Working with the Homelessness Response and Prevention team, this position plays a pivotal part in preventing homelessness by providing system-level coordination for tenants at risk of housing loss within the City's Problem Property Initiatives.

As a Housing Stability Coordinator, you will be instrumental in fostering strong relationships with internal and external partners, including various City of Edmonton business areas, community stakeholders, and other levels of government. You will contribute to the development and redesign of services, programs, and projects aimed at preventing homelessness, working as part of a dynamic homelessness prevention and response team. A key aspect of your role will involve the execution and management of contracts with service providers and social agencies, ensuring compliance and reporting on outcomes. Your contributions will also extend to the development of policies, plans, and strategies that inform the City's homelessness prevention activities. You will be responsible for providing comprehensive reporting on the support provided to those in problem properties, including the preparation of reports, memos, briefing notes, and other necessary communications.

What will you do?

• Establish and maintain strong relationships with internal and external partners to build system-wide capacity for a collective and coordinated response to problem properties and improve housing outcomes. Partners include other orders of government, community stakeholders, including the homeless system of care, EPS, Peace Officers, and Edmonton Fire Rescue Services.
• Contribute to the creation and improvement of programs aimed at preventing homelessness, assess their effectiveness, and implement continuous improvement strategies.
• Participate in the creation and enhancement of programs and projects aimed at preventing homelessness.
• Oversee all aspects of contracts with service providers, ensuring compliance, performance measurement on outcomes, and budget management.
• Establish criteria for program evaluation and assist in developing and implementing program monitoring, performance evaluation, and other evaluation tools.
• Facilitate an effective governance structure, including agenda, documentation (Memorandum of Understanding, Terms of Reference), and decision-making models. Implement processes to improve service delivery and effectiveness of the Safe Housing program, aligned with the Homelessness and Housing Services Plan.
• Assist in developing policies and strategies, and prepare reports and communication for internal and external audiences, such as council reports, briefing notes, presentations, and evaluation summaries.
• Represent the City at community meetings and contribute to public communications regarding issues of homelessness and housing.

• Bachelor's Degree in Social Sciences, Human Ecology, Social Work, Recreation Administration, Planning, Public Administration or other related human services program.
• Holders of degrees in Social Work must be registered with the Alberta College of Social Workers.
• A minimum of five (5) years of progressively responsible experience in related work.

Assets:

• Experience working in the homelessness and/or affordable housing sector.
• Experience navigating levels of government, large corporations, and community organizations.
• An equivalent combination of training and experience.

Skills required for success:

• Ability to build strong relationships and partnerships both within the corporation and with external agencies and other levels of government.
• Demonstrate highly developed written and verbal communication skills with the ability to be confident, clear, respectful, and sensitive.
• Strong facilitation and presentation skills.
• Excellent project and process management skills and budgeting, including the ability to manage multiple projects/processes concurrently and proactively.
• Strong time management, prioritization, and organizational skills with the demonstrated ability to prioritize and coordinate work to a deadline/tight deadline.
• Demonstrated experience developing and executing contracts for social services delivery, oversight of reporting and ensuring compliance, and the ability to identify and solve problems.
• Ability to effectively gather, synthesize, integrate, and interpret multi-faceted information from a wide range of sources and perspectives.
• Knowledge of current community resources, social issues, and programs for people experiencing or at-risk of experiencing homelessness.
• Strong understanding of trauma-informed approaches, including specific Indigenous historical trauma.
• Work proactively with minimal direction and have a high degree of independent judgment, professionalism, and discretion.
• Strong leadership, negotiation and conflict resolution, and team-building skills.
• Demonstrate sensitivity to the political environment and possess strong political acumen to manage it.
• Demonstrated comfort in working with and advising senior leaders.
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion.

Conditions of Employment:

• Successful candidates will be fit for a respirator, and compliance with the City of Edmonton's Code of Practice for Respiratory Protective Equipment, including medical monitoring, is a requirement of this position.
• Compliance with the City of Edmonton's safety standards for Personal Protective Equipment (PPE), such as wearing steel toed boots, is a requirement for this position.
• Hire is dependent on Police Information Check with Vulnerable Sector Check satisfactory to the City of Edmonton, and there may be a cost associated with this requirement.
• Valid Alberta Class 5 driver’s licence (or provincial equivalent). Must obtain business auto insurance for personal vehicle use on City business.
• Applicants may be tested.

Work Environment:

• This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits.

Up to 1 permanent full-time position

Hours of Work: 33.75 hours per week
Salary Range: $43.098 - $54.113 (Hourly); $75,927.900 - $95,333.580 (Annually)
Talent Acquisition Consultant: PC/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: Recreation Officer II
Posting Date: Apr 08, 2025
Closing Date: Apr 22, 2025 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Permanent Full-time
Union: CSU 52
Department: Community Services
Work Location(s): 18th Floor Edmonton Tower, 10111 104 Avenue Edmonton T5J 0J4