Housing Specialist

Job Summary: The Housing Specialist manages housing accommodations for temporary foreign workers (TFWs), ensuring compliance with regulations and company standards. This role coordinates the procurement of housing supplies, conducts inspections, and supports maintenance efforts to maintain quality and safety. The Housing Specialist collaborates with the Senior Manager of Business Support Services to uphold housing standards, coordinate services, and drive continuous improvements in housing operations.

This role requires an individual who exemplifies the company values of humble, driven, and solutions oriented.

Humble – Employees that are team players and are respectful of others and the job at hand. Great team players lack excessive ego or concerns about status. Humble employees are quick to point out contributions of others and slow to seek attention of their own.

Driven – Employees who are motivated and focused on self-improvement. Driven or hungry employees are always looking for more. More things to do, learn, and take responsibility for. They never have to be pushed by a manager to work harder because they are self-motivated and diligent.

Solutions Oriented – Employees who focus on solving, and preventing problems from occurring, not just identifying them. This is equal parts of problems with systems and processes and the common sense that an employee has about people. They are aware, act appropriately, ask good questions, and listen to understand.

Role and Accountability:

• Responsible for managing the day-to-day operations of employee housing.
• Act as the point of contact (POC) for Airbnb operations at Harbourview outside of harvest season as necessary, handling inquiries related to rental farms and all other inquiries surrounding employee housing, including inventory and housing items.
• Oversee and manage employee housing assignments, optimizing space utilization and cost-efficiency.
• During harvest season, provide oversight and operational support for Harbourview Hotel, ensuring alignment with company standards and objectives.
• Lead administrative functions related to employee housing, including record-keeping, documentation, and communication.
• Ensure compliance with government regulations and health/safety standards for employee housing.
• Develop, implement, and maintain housing policies, cleaning procedures, and administrative processes.
• Manage rental contracts and coordinate housing inspections, improvements, repairs, and renovation appointments with the residents.
• Conduct regular inspections to ensure housing meets cleanliness and maintenance standards.
• Oversee cleaning schedules and manage external cleaning service providers when applicable, ensuring tasks are completed efficiently.
• Monitor and enforce health and sanitation compliance within housing facilities.
• Serve as the primary contact for enforcing the use of Zendesk by employees utilizing the housing to escalate employee housing-related issues, addressing and escalating concerns as necessary.
• Provide training and guidance to staff on housing policies and procedures as needed.
• Actively engage in cross-training initiatives to support Business Support Services team functions.
• Execute daily responsibilities to meet departmental goals while adhering to company values (Humble, Driven, Solutions-Oriented).
• Provide feedback and suggestions to improve processes within the scope of the role.
• Attend relevant department and company-wide meetings, including Level 10 meetings, contributing to organizational alignment and effectiveness.
• Collaborate cross-functionally to address challenges, develop solutions, and align strategies with company goals.
• Utilize Microsoft To-Do (or similar) for task tracking and reminders, ensuring productivity and accountability.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills, capable of collaborating cross-functionally and resolving issues efficiently.
• Experience with inventory management and procurement processes.
• Knowledge of housing regulations and safety compliance for temporary workers.
• Ability to conduct regular inspections and identify maintenance needs.
• Proficiency in software and tools used for inventory management and task tracking.
• Ability to handle sensitive issues with professionalism and respect.

Education and Experience:

• Bachelor's degree in Business Administration, Supply Chain Management, or related field (preferred).
• Minimum of 3-5 years of experience in housing management, facilities maintenance, or a related field.
• Experience working with temporary foreign workers (TFWs) is a plus.
• Familiarity with housing compliance regulations and maintenance best practices.
• Certification in inventory management or facilities management (e.g., CPIM, CSCP) is an asset.

Salary: $65,000 annually

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, The Company is an equal opportunity employer who is committed to providing an inclusive and barrier-free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process.