Housing & Operations Coordinator

Summary

Grey Mountain Housing Society is a not-for-profit housing organization committed to providing safe and affordable housing to Indigenous families in Whitehorse. We are seeking a dynamic and organized Housing & Operations Coordinator to join our team. This role is pivotal in ensuring smooth operations and quality support for our housing initiatives and making a direct impact on the lives of those we serve.

Key Responsibilities

Housing Coordination

• Serve as the primary contact for housing program participants, applicants and agencies.
• Assist tenants with navigating the housing application process, including eligibility verification, rent calculations, and other documentation.
• Lead the unit allocation process including the selection of tenants, unit viewings, and assignment of rental units in accordance with housing program requirements.
• Maintain tenant records including rent calculations, chargebacks, and managing the monthly rent roll in Buildium.
• Oversee the collection of rental payments and manage rental arrears.
• Monitor compliance with legislative, funding and policy requirements.
• Monitor housing demand, occupancy and turnover rates, and accommodation requirements of applicants to recommend policy and other changes.
• Prepare regular updates and reports to leadership on housing and operational activities.

Tenant Relations and Community Engagement

• Support successful tenancies by coaching and mentoring tenants in their housing responsibilities.
• Identify and respond to tenant needs and concerns, connect with outside supports as appropriate, and promote harmonious relations with and among the tenants and community.
• Organize tenant and community events.

Operations Management

• Support daily operational needs, including scheduling, procurement, and resource allocation.
• Assist with streamlining administrative processes and improving integration and efficiency.
• Oversee office management tasks, such as office supplies, equipment maintenance, and vendor relationships.
• Assist in the organization and maintenance of digital and paper files, records and databases.

Essential Qualifications

• Post-secondary education and coursework in administration, social services, social sciences or a related field.
• Demonstrated experience providing client service to a diverse client group, preferably in an Indigenous setting.
• Demonstrated experience interpreting, implementing and/or enforcing legislation or policies to administer programs.
• Excellent written and oral communication skills.
• Proficient in Microsoft Word, Excel, Outlook, and SharePoint.

Desired Knowledge, Skills and Suitability

• Knowledge of the Yukon Residential Landlord and Tenant Act and regulation.
• Experience working with housing-related issues.
• Financial analysis, administration, and reporting skills.
• Demonstrates a good sense of diplomacy and conflict resolution skills.
• Strong organizational skills and an ability to follow through and complete overlapping projects and effectively manage pressing day-to-day deadlines.
• Leads with empathy and respect.

A hiring preference will apply for qualified candidates of Canadian Indigenous ancestry, with a priority for qualified Yukon First Nation candidates.

Additional Information

Conditions of Employment

• Valid Class 5 driver’s license and access to a reliable vehicle
• Completion of Yukon First Nations 101
• Acceptable Criminal Record Check.

Working Conditions

• Primarily an office setting with potential exposure to allergens, fumes, or pets when in rental properties.
• Moderately physical position with occasional walking, climbing stairs, and moving boxes of office supplies and equipment.