Housekeeping Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

Join our team!

Are you ready to take the next big step in your career? Four Seasons Hotel Toronto is currently looking for a Housekeeping Supervisor who is dedicated to providing exceptional quality and service to our guests!

About the role:

The Housekeeping Supervisor is part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel. The position works closely with the Housekeeping leadership team to ensure a high level of cleanliness hotel wide. The Housekeeping Supervisor is responsible for ensuring all guest rooms meet the highest standards as set by Four Seasons. The position oversees both Housekeeping Attendants and Housepersons working on the floors conducting detailed inspections of their work.

Main Responsibilities:

• Inspects the work of a team of Housekeeping Attendants and Housepersons responsible for the cleaning and upkeep of a specific area of the hotel. Trains and coaches employees when standards have been missed.
• Schedules work to be done daily, collects room and floor status sheets for assigned work areas. Monitors each Housekeeping Attendant's daily progress. Inspects completed rooms to assure that all standards have been met.
• Coordinates work orders in assigned section. Follows up to be sure work is completed.
• Ensure that there are sufficient supplies on the guest floors.
• Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets.
• Assist the Housekeeping leaders on the daily management of the department.
• Train and supervise the Housekeeping team in the performance of their duties.
• Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Housekeeping Attendants and Housepersons.
• Communicate closely with other departments to ensure follow-up on any special problems, guest requests, etc.
• Complete evening Housekeeping report and follow-up on discrepancies.
• Assist other departments as required in resolving problems.
• Respond properly in any hotel emergency or safety situation.
• Additional tasks or projects as assigned by hotel management.

What you will bring:

• A minimum of one year of Housekeeping supervisory experience is preferred.
• Administration skills and strong communication skills.
• Strong command of the English language.
• A working knowledge of hotel systems and operations.
• Strong attention to detail.
• Ability to lift 40 pounds of weight.
• Must be able to grasp, bend and stoop.
• Be able to work in a standing position for long periods of time up to 8 hours a day.
• Requires a working knowledge of the housekeeping aspect of services, policies or operations and general knowledge of the hotel.
• Requires the ability to operate various computer systems.

What we offer:

• Paid time off, including vacation days, floating days, and sick days.
• Excellent Training and Development opportunities.
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide.
• Complimentary meal per shift in our employee dining room, OASIS.
• Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs.
• Monthly Employee Recognition celebrations and Bi-Annual Employee Parties.

... and more!

Schedule & Hours:

This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.

We look forward to receiving your application!

Successful candidates must possess legal work authorization in Canada. Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.