Housekeeping Houseperson

At InterContinental Hotels & Resorts, our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand, you’re more than just a job title.

At InterContinental Hotels & Resorts, we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Full Time Housekeeping Houseperson. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

YOUR DAY TO DAY

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.

DUTIES AND RESPONSIBILITIES

1. Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants.
2. Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.
3. Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep floor, remove non-floor closet items and store in appropriate areas.
4. Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
5. Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
6. Report to supervisor needed repairs or unsafe conditions.
7. Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
8. Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
9. Promote teamwork and quality service through daily communication and coordination with other departments.
10. May collect newspaper and other items for recycling.
11. May regularly assist with deep cleaning projects.
12. May assist with other duties as assigned.

WHAT WE NEED FROM YOU

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

1. Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds.
2. Frequently standing up and moving about the facility.
3. Frequently handling objects and equipment to maintain the facility.
4. Frequently bending, stooping, and kneeling.

OTHER

1. Communication skills are utilized a significant amount of time when interacting with guests and employees.
2. Reading and writing abilities are utilized often when reading assignments and completing checklists.
3. May be required to work nights, weekends, and/or holidays.

WHAT WE OFFER

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved, and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Hourly rate: $23.21

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.