hotel receptionist

Minimum Requirements

• Secondary (high) school graduation certificate

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Computer and Technology Knowledge

• Multi-line switchboard
• Word processing software
• Internet

Security and Safety

• Criminal record check

Work Conditions and Physical Capabilities

This position may require standing for long periods and handling multiple tasks simultaneously.