hotel manager

Overview

Languages: English

Education

• No degree, certificate or diploma

Experience

3 years to less than 5 years

Work Setting

• Hotel, motel, resort

On Site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Negotiate with suppliers for the provision of materials and supplies
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Complete reports
• Resolve complaints and claims

Supervision

• Staff in various areas of responsibility

Additional Information

Work Conditions and Physical Capabilities

• Work under pressure
• Attention to detail

Personal Suitability

• Client focus
• Excellent oral communication
• Flexibility
• Team player