Hotel | General Manager

GENERAL MANAGER

St Johns New Foundland

An exciting opportunity awaits at a full-service hotel boasting 256 rooms, banqueting and conference facilities, and an on-site restaurant.

Full Job Description

The property General Manager oversees the operations and management of the Ottawa property owned and managed by Sunray Group, which is one of Canada’s fastest-growing hospitality and development companies under a franchise license agreement from IHG International.

The General Manager we are seeking is a strategic thinker, responsible for the development and timely execution of the hotel business plans as they relate to the operation of the hotel. The candidate must be results-driven and ultimately accountable for the performance of the iconic property.

The incumbent will possess a professional personality recognized as a mentor and coach, ensuring a keen eye on the development and support of future talent. The General Manager will lead the operations of all departments to meet financial goals and achieve set customer satisfaction targets.

The General Manager will ensure that all policies and procedures are followed to uphold Company/Brand standards and achieve desired outcomes through alignment of operational and organizational strategies. As a senior leader, the General Manager will possess an exceptional track record for bringing about positive change in a winning environment and excel in change management, facilitation, and people management skills, allowing for the delivery of operational excellence.

The General Manager will direct and coordinate the activities of hotel operations in accordance with set policies and procedures and provide leadership to ensure the achievement of all key performance indicators with a specific focus on delivering exceptionally high levels of guest services. They will utilize strong interpersonal skills and be the champion in all matters related to associate engagement, while also understanding current and developing trends.

The General Manager will represent the Company with integrity while promoting it within the local market and be recognized as a positive ambassador for Sunray Group and the IHG brand.

Responsibilities and Duties:

• Responsible for overall property performance including optimizing growth opportunities within all areas.
• Develops and executes the property business plan.
• Develops and ensures execution of the annual financial budget.
• Directs hotel teams in the achievement of all financial and operational key performance indicators and contribution targets.
• Provides leadership to the hotel revenue generation process, ensuring that proactive sales plans are in place to achieve overall hotel growth targets.
• Adjusts the hotel's business plan in response to changing market conditions.
• Reviews and analyzes monthly financial and operating metrics focused on achieving key performance indicators, including operating income, flow-through, RevPAR index, guest satisfaction, associate engagement, and brand inspections.
• Develops and executes a multi-year Capital Expenditure Program.
• Ensures effective property organizational structures, processes, and procedures to maintain top Brand performance.
• Maintains highly productive relationships and partnerships for the benefit of the company.
• Ensures full compliance with all Sunray Group and Brand policies and procedures.
• Ensures full compliance with all regulatory and statutory regulations and requirements, including but not limited to health, liquor, labor, environmental, and fire code regulations.
• Is an engaged ambassador both internally and externally for Sunray Group and the IHG brand.
• Is fully aware of all brand processes, procedures, and best practices, including standards, reporting, quality inspections, and guest satisfaction measurement.
• Participates in Brand site visits and property inspections and is accountable for the development of corrective action plans as required.

Skills, Knowledge, and Abilities Required:

• Exceptional verbal and written communication skills, preferably bilingual.
• Proven success in a similar hotel work environment with a strong room division and food & beverage skill set.
• Excels in team building and the development of results-oriented, effective, efficient, and motivated department leaders.
• Strong leadership and facilitation skills – demonstrated ability to lead and/or influence others positively.
• Understands and demonstrates customer service while building organizational credibility and new revenue resources.
• Strategic thinker able to support the overall business plan in alignment with the company’s corporate strategic plan.
• Sets achievement-oriented goals and standards both personally and for hotel leaders and associates.
• Communicates and problem-solves effectively, finding solutions beneficial to guests, associates, and the organization.
• Team-building and inspirational leadership experience advantageous.
• Demonstrates a total commitment to stakeholders (ownership, corporate teams, guests & associates).
• Ability to set priorities, plan, organize, delegate, control, and inspire.
• Enhances one's own ability and the ability of others to contribute.
• Demonstrated broad business knowledge and organizational awareness.
• Displays a positive attitude, maintains enthusiasm, and celebrates success.
• Ability to maintain professional relationships with clients, co-workers, and suppliers.
• Flexible and energetic with the ability to work under pressure.
• Sound Food & Beverage knowledge with the ability to assist and guide a Franchise Restaurant team generating revenues of 3M+.
• Ability to oversee Hotel Rooms Soft Refurbishment Project of 60 Rooms upcoming.

Working Conditions:

• Hotel environment, normal office conditions.
• Evening and/or weekend hours when necessary.
• Ability to travel if required.
• Lengthy periods requiring focused attention.
• Requirement to problem solve and meet tight deadlines.
• Requirement to adapt well in the face of workplace stressors such as complaints, conflict resolution, balancing competing priorities, or managing emergency situations.

Experience, Training, and Education:

• Certificate/Diploma/Degree or equivalent education in Hospitality or Hotel Management; achievement of a Certified Hotel Administrator (CHA) designation is preferred.
• Experience as a hotel general manager, preferably with IHG.
• Leadership experience in a hotel environment, matched with exposure to managing all areas of operation involving food & beverage, human capital, sales & marketing, budget management, rooms, housekeeping, and maintenance.
• Experience working within the Marriott Brand is an asset.

Benefits:

• Dental care
• Extended health care
• Vision care

Job Type: Full-time

Expected hours: 40 per week

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• St. John's, NL A1B 2N2: reliably commute or plan to relocate before starting work (preferred)

Application Questions:

• Do you have previous IHG Hotels work experience with mid-scale, full-service hotels?

Education:

• Bachelor's Degree (required)

Experience:

• General Manager: 2 years (required)

Location:

• St. John's, NL A1B 2N2 (required)

Work Location: In person

Expected start date: 2024-12-01