Hotel Front Office Manager

At Marriott Courtyard Toronto Mississauga West and Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do.

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are currently seeking our next Front Office Manager to join our team. Exceeding our guest and associate expectations is our motto and we are seeking an individual who can help us achieve that.

We are committed to providing you with:

• Excellent compensation package ($55K - $65K)
• An exceptional benefit plan for you & your family members
• RRSP with matching component
• Discounts with Marriott International and Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
2. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
4. Supervise the Guest Service Agents.
5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.
6. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
7. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situations.
8. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
9. Comply with attendance rules and be available to work on a regular basis.
10. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

1. Must have the ability to communicate in English.
2. Self-starting personality with an even disposition.
3. Maintain a professional appearance and manner at all times.
4. Can communicate well with