hotel front desk clerk

Minimum Requirements

• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year

Work Setting

• Hospitality industry
• Hotel, motel, resort

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and Technology Knowledge

• Word processing software
• Central reservation system (CRS)
• Spreadsheet

Security and Safety

• Bondable
• Criminal record check

Transportation/Travel Information

• Own transportation
• Valid driver's licence

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure

Personal Suitability

• Client focus
• Reliability
• Team player

The Prairie Creek Inn in Rocky Mountain House, AB is seeking applications for the position of hotel front desk clerk.