Host - Frenchy Bar et Brasserie

Job Description

Job Number:

Host - Frenchy Bar et Brasserie (HOT0BIBV)

Work Locations:

Hilton Toronto 145 Richmond Street West Toronto M5H 2L2

Step into a world of European-inspired flavors within a contemporary setting at Frenchy Bar et Brasserie, our new restaurant and lobby bar. A sophisticated atmosphere where modernity and European-inspired charm harmonize seamlessly. Discover a chic fusion of contemporary design blending effortlessly with timeless flavors. Nestled in the heart of Hilton Toronto, our venue effortlessly transitions from morning café au lait to late-night indulgence. A twist on French classic inspired cuisine, our sinfully delicious plates bring a new level of excitement to the table.

We are looking for a warm, customer-focused Host to welcome guests and be part of the larger Frenchy team in creating memorable experiences for our guests.

What will I be doing?

• Provide exceptional customer service following the Frenchy standard steps of service
• Serve guests in a friendly, timely, and efficient manner focusing on delivering a memorable guest experience
• Confidently recommend menu offerings and accommodate dietary restrictions
• Follow correct reporting procedures and assist in guest recovery situations
• Ensure all food and beverage orders meet quality standards and are delivered promptly
• Maintain brand standards and strive to achieve departmental targets as a team
• Ensure cleanliness and organization of work areas
• Ensure floor stations are stocked appropriately

What are we looking for?

• Minimum of 3 years of experience serving in elevated restaurants
• Positive attitude and team player
• Excellent interpersonal and communication skills
• Empathy and ability to create win-win situations for guest recovery
• Flexibility to respond to different work situations
• POS systems, payment systems, and other related applications preferred
• Flexible schedule; must be able to work evenings, weekends, and public holidays
• Smart Serve Certified

What will it be like to work at Hilton?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values
• Quality
• Productivity
• Customer Focus
• Teamwork

What benefits will I receive?

In addition to a competitive benefits package, as a team member, you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

ACCESSIBILITY

Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at AODA_Hiltons_In_Canada@hilton.com or call 1-844-217-AODA.