Hospitality Services Associate

Join us to shape the future of St. Catharines!

About the City:

At the City of St. Catharines, we are committed to realizing the vision outlined in The City of St. Catharines - Strategic Plan 2023 to 2027. Our goal is to cultivate a city that thrives on safety, innovation, sustainability, and caring, not just for today, but for generations to come. Join our team and be part of a meaningful journey to shape the future of our community, leaving a lasting impact that extends far beyond the present.

About The Role

To provide a high level of customer service to visitors to the St. Catharines Museum and Welland Canals Centre, including welcoming visitors, carrying out cash transactions in the gift shop and admissions, providing shipping and general tourism information, and assisting with programming and special events as required.

What You Will Be Doing

1. Greet all visitors to the St. Catharines Museum and Welland Canals Centre in a timely and courteous manner in order to create a positive visitor experience.
2. Provide assistance to guests looking for tourism information, including information about the site, shipping, the Welland Canals, the Lacrosse Hall of Fame and Museum, and general information.
3. Carry out cash sales, including the use of Point Of Sale system.
4. Under the direction of the Senior Hospitality Services Associate, prepare daily admission and attendance reports and balance cash receipts.
5. Maintain and replenish tourism printed materials and carry out general maintenance of the tourism information areas.
6. Promote on-site events, programs, and memberships to the general public.
7. Provide a high level of customer service within the St. Catharines Museum and Welland Canals Centre including processing sales, admissions, memberships, donations, maintaining databases, inventory, and merchandising.
8. Answer incoming phone calls and emails in a courteous and positive manner.
9. Update information boards throughout the lobby and website including canal schedule.
10. Process Museum and facility bookings including event inquiries and fulfillment of tourism and event packages.
11. Process incoming and outgoing mail.
12. Monitor the closed circuit security system and report problems and unusual occurrences to appropriate personnel.
13. Assist with Public Programming, as required, including providing support during guided tours and security in the galleries.
14. Greet bus tours upon arrival and departure and record group tour information.
15. Provide excellent customer service; respond to needs of all customers and staff as required.
16. Perform other similar and related duties as required.

About You:

Qualifications:

1. High School Diploma or general educational development (GED) certificate.
2. Experience working in the retail or tourism field, preferably in a cultural setting.
3. Proven cash handling and customer service experience.
4. Knowledge of the Niagara area, specifically the City of St. Catharines and the Welland Canal.
5. Bi-lingual is an asset.
6. Able to work shift work as required of this seven day a week operation. Must be available for overtime as needed.

Skills:

1. Ability to communicate effectively and clearly with excellent interpersonal skills.
2. Enjoy interaction with individuals of all ages and diversities.
3. Time management skills to handle adjustment in visitation levels.
4. Ability to juggle a variety of tasks at the same time.
5. Demonstrated ability to work with minimal supervision, coordinate / plan work and function as part of a team.
6. Exceptional customer service skills with a strong sense of public service and cooperation, and well developed abilities to deal with the public and citizens’ groups.
7. Basic computer skills, experience with Microsoft Office Suite an asset.

Other Requirements:

1. Valid - Standard First Aid / CPR C Certification as recognized through the Workplace Safety and Insurance Board (WSIB).
2. Working knowledge and experience with the Occupational Health and Safety Act in particular as it relates to maintenance and construction activities (e.g. Personal Protective Equipment (PPE), fall arrest). A demonstrated commitment to enhancing a safety culture.
3. Ability to meet the physical demands of the job as described in the physical demands analysis (PDA).
4. Valid, unrestricted Class “G” driver’s licence held in good standing.
5. Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
6. A demonstrated commitment to enhancing a safety culture.

What’s in it for you:

1. Salary & Benefits: Get a competitive salary plus health, dental, vision, and life insurance coverage (for eligible positions).
2. Pension Plan: Enjoy enrollment in the OMERS pension plan with matched contributions for a secure retirement.
3. Flexibility: Achieve work-life balance with our hybrid work environment (for eligible positions).
4. Professional Development: Access training and development funds to support your career growth.
5. Make Your Mark: Share your ideas, drive change, and leave a lasting impact through modernization efforts.
6. Great People: Work with a supportive team and a leadership team focused on growth and success.

Other Job Details:

1. Pay Rate: $21.94 to $24.93 per hour
2. Employee Group: CUPE 1287
3. Department: Community, Recreation and Culture Services
4. Position Type: Seasonal, Part-time (approx. April to November)
5. Work Mode: In-person
6. Work Location: St Catharines and Welland Canal Museum
7. Hours of Work: Up to 24 hours per week
8. Number of Openings: 1
9. Job ID: 2025-89
10. Posted Date: March 27, 2025

Additional Information:

To ensure fairness and efficiency in our recruitment process, we kindly request that all applications be submitted through our official portal at www.stcatharines.ca/jobs. Applications received through other channels will not be considered. We also advise applicants to maintain up-to-date contact information and regularly check their spam and junk email folders, as important communications regarding their application may be directed there.

For applicable positions, the recruitment process will be conducted using video conference technology. Please note that for certain roles, in-person interviews may be required.

The City of St. Catharines does not use AI Technology in any part of the recruitment process.

Employment Equity, Inclusivity And Accommodation

Dedicated to fostering an inclusive and accessible work environment, the City of St. Catharines is an equal opportunity employer committed to accommodating the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We encourage applicants to inform the Human Resources Division of any accessibility needs to ensure they are accommodated throughout the recruitment and selection process.