Hospitality Services Assistant

Who We Are

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

Who We Need

Become a pivotal team member as a Hospitality Services Assistant and play a foundational role in orchestrating our events. As an ambassador of our institution, you'll ensure smooth transitions, from event set-up to tear down, catering to internal and external ROM functions. Melding dedication with precision, this role offers an exceptional opportunity to contribute to ROM's mission of narrating human stories. If you're detail-oriented, thrive in dynamic environments, and have a heart for service, we eagerly invite you to apply.

How You Will Make An Impact

• Facilitate seamless event set-up and tear-down, ensuring every detail aligns with ROM's standards.
• Efficiently handle furniture and event materials, moving them safely and meticulously.
• Uphold beverage and event material inventory, ensuring accurate documentation and readiness.
• Collaborate with the Hospitality Service and sales team, ensuring all event projects are executed perfectly.
• Utilize various software, from Word and Excel to GroupWise and Delphi, to manage client reports, inventories, and more.
• Maintain storage areas, participate in inventory checks, and undertake other relevant duties as they arise.
• Inspect cleanliness and working condition of all equipment for event spaces. Report any damage or issues to the Supervisor.
• When required, assist guests, clients, vendors when working during event execution.
• Work with all ROM lateral teams: Housekeeping, Audio Visual, Visitor Experience, Security, Catering, etc.
• Perform other duties as assigned, following all ROM standards.
  
  

What You Bring

• A minimum of 3 years of experience in the hospitality industry, preferably as a banquet service worker.
• Physical fitness is essential, with tasks including lifting heavy items and moving furniture.
• Proficiency in MS Office and familiarity with inventory software systems like Freepour and Shopify.
• Exceptional communication skills and the ability to work both independently and as part of a team.
• Familiarity with Ontario Liquor sales, consumption legislation, and Board of Health by-laws.
• Familiarity with event rental equipment and ordering sheets as well as floor plans would be an asset.
• Remain calm under pressure and adapt to changes in real time.
• French language proficiency would be a distinct advantage.
  
  

SALARY & TERMS OF EMPLOYMENT

• START DATE: March 2025
• OPEN DATE: February 27, 2023
• CLOSE DATE: Open Until filled
• STATUS: Part-time Permanent
• EMPLOYEE GROUP: OPSEU
• HOURLY RATE: $28.09 - $32.09
• SCHEDULE: Up to 24 hours weekly
• PROBATIONARY PERIOD: 420 hours or six (6) months
• LOCATION (on-site): Toronto, ON
  
  

What To Expect In Our Interview Process

• Initial conversation: A 30-minute virtual conversation with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
• First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.
• Second interview: A 1-hour in-person meeting with the Hiring Manager and relevant team members. You may be asked to present a pre-assigned case study and discuss scenarios relevant to your role.
• Third Interview: a final interview with key stakeholders.
  
  

WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.
  
  

If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY

At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at [email protected] for assistance.

APPLY NOW

Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.