Hospital Manager

Join our team in the beautiful Okanagan region! Lead with passion and drive in a role that combines exceptional leadership with outstanding business growth focus.

About Us: Okanagan Veterinary Hospital is a full-service veterinary hospital located in the heart of Kelowna, BC. We are proud of our large practice team, comprising four dedicated DVMs and a total of 20 team members. Our commitment to providing top-notch veterinary care is matched by our supportive and collaborative environment.

The Opportunity: We are seeking a Hospital Manager to oversee all administrative functions of our hospital. This full-time, permanent role, working 40 hours per week, is ideal for someone with strong leadership, interpersonal, and technical skills, who is focused on business growth.

What You'll Do:

• Actively manage team performance by setting clear goals and fostering a high-performing team to ensure exceptional service.
• Provide coaching and development to team members, ensuring they have the necessary skills to excel in their roles.
• Resolve client issues and escalations quickly and oversee client follow-up communications and procedures.
• Partner with the Managing DVM to address staffing needs, including hiring, training, reviewing, and performance management of team members.
• Take ownership of hospital operations such as creating and maintaining hospital policy compliance, monitoring computer systems to resolve issues, and managing vendor relationships.
• Facilitate employee onboarding, training, and development, and annual performance reviews.
• Manage conflict in a timely manner and maintain a positive employee experience and team culture.
• Ensure payroll is completed and submitted for all hospital staff.
• Manage hospital inventory and control facility and administrative costs, continually driving revenue and managing costs to budget.
• Drive client visits through strategic communication and local marketing efforts.
• Utilize and implement the NVA Incentive Bonus Plan to meet hospital goals.
• Perform other duties essential to the performance of the hospital as assigned.

What You Bring:

• Proven experience leading teams and managing day-to-day operations.
• Proficient in navigating ambiguity and making well-informed decisions, willing to take calculated risks, and remaining resilient during times of uncertainty.
• Comprehensive understanding of operational strategy and adept at aligning team goals with organizational objectives.
• Strong interpersonal and communication skills.
• Excellent organization and time management abilities.
• A love for animals and a love for people who love them.

It’s a Bonus If You Have:

• Experience in the veterinary, dental, healthcare, or hospitality management industries.
• Skills in payroll, budgeting, and annual goal setting.
• Familiarity with MS Suite, Ceridian Dayforce, and PIMS software.

Compensation:

• $30-$35 per hour plus bonus.

Join Us: If you have a passion for leadership and business growth, and you are ready to take on a vital role in a supportive and well-established practice, we want to hear from you! Apply today and be a part of our mission to provide exceptional veterinary care in the beautiful Okanagan region.

Visit our website to learn more about us: Okanagan Veterinary Hospital or connect with Rohin by phone, text, or email at 437.246.4514 / Rohin.Rai@nva.com to apply.

This Job