High-Net-Worth Claims Adjuster

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are seeking an experienced Senior Ovation (High-Net-Worth) Claims Adjuster.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Come join our team!

What you’ll do:

1. Investigate and negotiate Ovation and RBC High Net Worth / RBC Private Insurance auto and property claims in accordance with Aviva’s standard methodologies and handling procedures.
2. Responsible for the issuance of payments to vendors, customers, and experts.
3. Maintain the accuracy and integrity of data collected in Aviva systems.
4. Analyze estimates, value of claims, negotiate, and settle claims accordingly.
5. Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss.
6. Communicate policy coverage and benefits to customers.
7. Investigate and document cause of loss and quantum.
8. Ability to work in a low volume phone queue environment as a first responder for Ovation policyholders and brokers.
9. Review, comment on and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property.
10. Maintain relationships with internal and external partners involved in management of customer claims.
11. Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required.
12. Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity.
13. Determine when fieldwork is required and coordinate the field resource required as well handle the information coming from the tasks.
14. Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events.
15. Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance.
16. Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures.
17. Continuous improvement of customer experience/outcomes, indemnity and expense excellence.
18. Measured demonstration of relevant Regulatory and Legislative compliance.

What you’ll bring:

1. Minimum 4+ years of first party claims handling experience, including both personal auto and property claims.
2. Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience.
3. Experience using CoreLogic, Xactanalysis, Xactimate, Audatex, Edjuster, Guidewire ClaimCenter.
4. CIP or FCIP Industry designation or other relevant professional insurance qualification.
5. University Degree or College Diploma or equivalent Property technical work experience.
6. Superior technical competence in Personal insurance.
7. Experience in handling VIP/high net worth, Private Client claims handling.
8. Basic property claims scoping and estimating understanding/knowledge.
9. Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively.
10. Computer proficiency; Excel, Word, PowerPoint, Outlook.
11. Superior analytical, problem-solving and decision-making skills.
12. Bilingualism in a second language is considered an asset.
13. Adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset.

What you’ll get

The salary band for this position ranges from $45,600 to $84,600. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Competitive vacation package with the option to purchase 5 extra days off per year.

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.

Corporate wellness programs to support our employees’ physical and mental health.

Hybrid flexible work model.

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

Education Required

1. CIP
2. CIP Partial Completion
3. College Secondary School Diploma
4. FCIP
5. FCIP - Partial Completion
6. Post Secondary Education
7. University Degree