High-Net-Worth Claims Adjuster

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are seeking an experienced Senior Ovation (High-Net-Worth) Claims Adjuster.

Aviva recognizes the importance of being flexible and the benefits of being together; this role will be hybrid – the best of both worlds.

Come join our team!

What you’ll do:

• Investigate and negotiate Ovation and RBC High Net Worth / RBC Private Insurance auto and property claims in accordance with Aviva’s standard methodologies and handling procedures.
• Responsible for the issuance of payments to vendors, customers, and experts.
• Maintain the accuracy and integrity of data collected in Aviva systems.
• Analyze estimates, value of claims, negotiate, and settle claims accordingly.
• Interpret and apply Aviva Ovation high net worth personal policy coverage related to the loss.
• Communicate policy coverage and benefits to customers.
• Investigate and document cause of loss and quantum.
• Ability to work in a low volume phone queue environment as a first responder for Ovation policyholders and brokers.
• Review, comment on, and approve vendor partner estimates for the cost of repairs or replacement of damaged or destroyed property.
• Maintain relationships with internal and external partners involved in the management of customer claims.
• Acquire and maintain appropriate provincial adjuster licenses and align with continuing education requirements – where required.
• Be responsible for the customer relationship and outcomes on claims of varying quantum and complexity.
• Determine when fieldwork is required and coordinate the field resource required as well as handle the information coming from the tasks.
• Ensure early identification and reaction to exposures, recovery opportunities during storm and disaster events.
• Clear understanding of financial elements of the property claims function to ensure we remain financially strong and deliver year on year improvement in our business performance.
• Identify and report on any suspicions of fraud or financial irregularities in line with existing internal and external requirements and procedures.
• Continuous improvement of customer experience/outcomes, indemnity and expense excellence.
• Measured demonstration of relevant Regulatory and Legislative compliance.

What you’ll bring:

• Minimum 4+ years of first-party claims handling experience, including both personal auto and property claims.
• Preference will be given to candidates with prior high net worth/VIP or specialty market claims experience.
• Experience using CoreLogic, Xactanalysis, Xactimate, Audatex, Edjuster, Guidewire ClaimCenter.
• CIP or FCIP Industry designation or other relevant professional insurance qualification.
• University Degree or College Diploma or equivalent Property technical work experience.
• Superior technical competence in Personal insurance.
• Experience in handling VIP/high net worth, Private Client claims handling.
• Basic property claims scoping and estimating understanding/knowledge.
• Strong verbal and written communication skills – ability to communicate respectfully and compassionately and listen effectively.
• Computer proficiency; Excel, Word, PowerPoint, Outlook.
• Superior analytical, problem-solving, and decision-making skills.
• Bilingualism in a second language is considered an asset.
• Adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset.

What you’ll get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills, and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.
• Hybrid flexible work model.

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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