High-growth Tech Company, Manager of Customer Success & Logistics

About the Company:

Company size: 50+ People

Industry: Logistics & Supply Chain, Technology, Delivery

Founding year: 2021

Stage: Growth

A fast-growing organization transforming the food and beverage logistics space. With a commitment to operational excellence and exceptional customer service, this company partners with leading brands to provide innovative warehousing and delivery solutions.

As the Manager of Customer Success & Logistics, you’ll lead a team of specialists, ensuring smooth operations, optimizing team performance, and driving customer satisfaction. In this role, you’ll handle escalations, improve processes, and contribute to revenue retention and growth while fostering a collaborative, customer-centric culture.

• Be part of a high-growth company disrupting the food and beverage logistics space. In this role, you’ll lead a team of 10 specialists, ensuring operational excellence and delivering exceptional customer satisfaction.
• Lead and Inspire: Manage and mentor a high-performing team, fostering a collaborative and customer-focused culture.
• Optimize Operations: Drive continuous improvements in logistics, warehousing, and customer service workflows to enhance efficiency and scalability.
• Deliver Outstanding Service: Serve as a trusted escalation point, ensuring seamless resolution of customer issues and maintaining high satisfaction levels.
• Foster Client Retention and Growth: Partner with internal teams to identify upsell opportunities, drive retention, and support revenue growth.
• Shape the Future: Innovate and implement strategies that enhance team performance and align with the company’s vision for growth.

• Professional Experience: 5+ years in customer care, logistics, supply chain management, operations, or SaaS, with at least 2 years in a people management role.
• Preferred Industry Knowledge: Experience in logistics, warehousing, or 3PL sectors, ideally with exposure to alcohol, beverage, or food delivery industries.
• Leadership Skills: Demonstrated ability to lead and develop high-performing teams, with a focus on collaboration and accountability.
• Customer-Focused Approach: Proven track record of managing customer relationships, resolving escalations, and maintaining satisfaction in high-volume environments.
• Analytical Mindset: Proficiency in leveraging data to optimize team performance and operational processes.
• Problem-Solving Abilities: Adept at identifying issues and implementing creative, effective solutions in fast-paced, evolving settings.

• Impactful Role: Take on a leadership position where your work directly influences customer satisfaction, team performance, and business growth in a dynamic logistics environment.
• Career Advancement: Join a rapidly growing company offering opportunities for professional development and mentorship to help you advance your career.
• Collaborative Culture: Be part of a supportive, team-oriented workplace that values innovation and continuous improvement.
• Competitive Compensation & Benefits: Enjoy a competitive salary, performance-based bonus, comprehensive health benefits (dental, vision, and extended health care), life insurance, and more.
• Work Perks: Benefit from a casual dress policy, on-site parking, and regular company events that foster a sense of community.