HFA Program Manager

Reports To: Assistant General Manager of Operations

Pay Grid: $21.00-$26.00.

Department: Health Fitness and Aquatics

Our Culture: YMCA of Medicine Hat strives to integrate our commitment to diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you!

What qualifications are we looking for?

The successful candidate will have the following:

Education/Certifications/Credentials/Professional Registration

• Post-secondary education in CYC, ECE, SLWK, Education or in a related field
• Standard First Aid, CPR-Level C, and WHMIS Certification
• Evidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six months
• Must have a valid driver’s license with a class 07 automobile insurance coverage business use (or pleasure with occasional business use) and a minimum of $2,000,000 in liability coverage.

Knowledge & Skills

• Strong leadership and management skills
• Ability to act professionally in all situations, representing the YMCA according to its core values.
• Able to deal with difficult situations and complaints with confidence.
• Excellent customer service, organization, and time management skills
• Excellent verbal and written communication skills
• Evidence of a clear Police Record Search (with Vulnerable Sector Check only if working with children), within the last six months

What does this role look like at the YMCA of Medicine Hat?

The HFA Program Manager will provide leadership to the Aquatics, Adult, Fitness, Youth & Preschool, Childminding and Programming teams on behalf of the South Ridge and Downtown branches. This is a key role to help advance member satisfaction and growth through program development.

The responsibilities and duties of this role will include but are not limited to:

Customer Service

• Be committed to exceptional customer service and member engagement.
• Have positive interactions with members throughout the building; never just walk by a member.
• Managers are expected to maintain a high profile in the facility, to monitor delivery of service and programs in all areas, to respond to and prevent service issues and complaints, to circulate throughout the facility on a consistent basis, to aid in the delivery of front-line service objectives.
• Identify and create opportunities to enhance each and every person’s YMCA experience.
• Maintain high service standards and satisfaction ratings that are reflected in the achievement of annual membership growth and retention targets.
• Work to ensure the highest level of customer service is being delivered by the program staff.
• Develop and maintain positive relationships and increase involvement of members and community partners.
• Represent the YMCA and the Association in a professional manner in internal and external forums.

YMCA Values

• Demonstrate and promote a personal understanding of and appreciation for the mission, vision, and values of the YMCA and its programs and services.
• Demonstrates appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies.

Teamwork

• Work effectively within the Health Fitness and Aquatics team, contributing to its overall success.
• Provide front line support and assistance to the facility team and departments as required.
• Ensure all new staff and volunteers are trained to the highest standards.
• Work in a team environment to achieve optimal collective results.
• Be available to step in and work or cover the front desk when needed.

Compliance with Legislation and YMCA Policies and Procedures

• Assume full control of the building in the event of an emergency requiring the evacuation of the facility.
• Follow all YMCA policies and procedures.

Work Environment and Physical Demands

• Work in loud noisy environment
• May lift or move items up to 50 lbs. including children.
• May be exposed to verbal/physical abuse from external and internal clients.

Please Apply:

With a cover letter, resume, and 3 references who can attest to your character and previous work and/or volunteer performance.