Helpdesk Support Specialist

Temporary position for 6 months.

Collabria Financial is seeking a Helpdesk Support Specialist, Mobile Applications & Technical Support to provide hands-on support for our mobile application CardWise, assist in post-release testing and vendor coordination, and deliver technical and operational support across internal platforms, including MyCo-op portal and our new Azure-based infrastructure. This role will require solid troubleshooting skills, basic technical knowledge, and excellent communication skills to coordinate effectively with internal teams and external vendors such as Velera. More specifically, you will be required to:

1. Mobile Application Support – CardWise

   1. Monitor application performance following new releases.

   2. Perform post-release testing and validation in coordination with Valera and other vendors.
      Troubleshoot issues reported by users and internal teams.

   3. Track and escalate unresolved technical issues to the vendor and follow through to resolution.

   4. Document known issues, testing outcomes, and support resolutions.

2. Portal Support – MyCo-op

   1. Support end-users with access-related issues, including password resets.

   2. Review and manage user profiles to ensure appropriate access and permissions.

   3. Log and resolve issues, escalating as required.

3. Azure Infrastructure Support – e-Application

   1. Assist in routing and triaging helpdesk tickets related to our Azure-hosted e-application platform.

   2. Act as a liaison between users and the technical team to ensure issues are directed to the right experts.

   3. Maintain documentation of recurring issues and FAQs to support self-service.

4. General Helpdesk & Coordination

   1. Respond to and resolve helpdesk inquiries via ticketing system, email, or phone.

   2. Maintain accurate records of user requests, incidents, and resolutions.

   3. Collaborate with IT, Data, and Service Management teams to ensure smooth support operations.

What we offer*

1. Competitive salary and quarterly bonus

2. 3 weeks of flexible vacation starting in the first year

3. Defined contribution pension plan

4. Group insurance benefits

* Benefits apply based on eligibility criteria.

What you bring to the table

1. Bachelor's degree in a related field

2. A minimum of six years of relevant experience in IT support, helpdesk, or application support

3. Please note that other combinations of qualifications and relevant experience may be considered

4. Knowledge of French is required for positions in Quebec

5. Proficiency with mobile applications, testing cycles, and basic troubleshooting

6. Proficient in coordinating with vendors or third-party support teams

7. Knowledge of Azure environments and infrastructure

Action oriented, Complexity, Customer Focus, Differences, Nimble learning, Plans and aligns

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Information technology (FG)

Unposting Date

2025-04-25