Helpdesk Support Analyst

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

About this role

We are recruiting for a Helpdesk Support Analyst to join our Corporate IT team, based in Burnaby. The Helpdesk Support Analyst is a key member of the Helpdesk team, the first point of contact for employees when they are looking for IT support.

Houle enterprise applications include JDE Enterprise One, Microsoft CRM Dynamics, Microsoft SharePoint, Procore, and NetHelpdesk software.

Your responsibilities

• Serve as the first point of contact for employees seeking technical assistance over the phone or email.
• Manage Help Desk tickets in a timely manner.
• Setup, configure and maintain corporate equipment (workstations, printers).
• Set up user accounts.
• Develop expertise to train staff on new technologies.
• Build an internal knowledgebase with technical documentation.
• Maintain IT Equipment Inventory.
• Manage the onboarding and offboarding process for the IT functions.

Your experience and skills

• Minimum 2-3 years experience working in a technical help desk environment.
• Post secondary education in computer science, information technology, or a related field.
• Familiarity with various operating systems and platforms.
• Resourcefulness and problem-solving attitude.
• Team player.
• Excellent communication skills.
• A strong aptitude to pick up new technical skills.
• Able to adapt to a dynamic and changing environment.
• A self-starter, but able to work in a team environment as well as independently.

About Houle

As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities to airports, shipping terminals, and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified Great Place to Work, one of BC's Top 100 Employers, and Best Managed company, we have been recognized for our efforts in creating a safe and inclusive work environment.

Why join our team?

• We emphasize having a work-life balance - We offer flexible work schedules and a competitive vacation policy.
• Continuous development is a top priority - Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
• Our employee benefits prioritize your financial, physical, and mental well-being - From RRSP matching to health and wellness reimbursements and additional Houle days off, we've got you covered.
• We have many exciting project opportunities - With many projects on the go around BC, we're certain you will find countless ways to bring communities to life.
• We have fun! Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events!
• A safe space for everyone - We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.

Salary range: $50,000-$65,000 per year plus a competitive total compensation package. Actual salary will be commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.

Sound like a match? We'd love to connect.

Please visit this link and click on the listing for Helpdesk Support Analyst. The opportunity will remain open until it has been filled.

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