Helpdesk Senior Associate

Day to Day Job Duties:
We are currently seeking a French Bi-Lingual Help Desk Associate to join our team in Canada.
Should be available for 24x7 Shift.
Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.
Answers the help desk line and responds to users’ requests regarding computer systems.
Acknowledges receipt of all user requests within defined service levels.
Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
Maintains user information and documentation.
Participates in ensuring that client requests via the ticketing system are managed to closure.

Basic Qualifications:
Strong telephone etiquette skills.
Ability to develop business relationships and communicate effectively with the user community.
Basic troubleshooting skills.
Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.

Nice to Have:
Industry Certifications.

Education: Bachelors Degree.
Certification: Industry Certification.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Information Technology

Industries

• IT Services and IT Consulting