Helpdesk

We are looking for a Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

What you will be doing:

• Provide internal support for all users (level 1 & 2)
• Provision hardware and software for all users
• Manage users and groups; Windows AD, Google GSuite
• Manage hardware and software inventory
• Help with office maintenance and setup
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details
• Record events and problems and their resolution in logs
• Identify and suggest possible improvements in procedures.

About You:

• Tech-savvy with working knowledge of office automation products and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Proficiency in English and excellent communication skills.
• Knowledge of Windows, Microsoft AD, Google Suite.
• Collaborative: eager to participate and contribute to the team.
• Creative: out of the box thinker/ problem solver.
• Coachable: the ability to absorb and apply coaching.
• Judgment: the ability to apply causal reasoning.
• Problem-solving: the ability to understand the client's pain points and act as a consultant to provide solutions, or escalate accordingly.