Help to Claim Adviser

Community Development & Social Enterprise

Disability

Equality & Law

Health

Housing & Homelessness

International Development

Learning

Local

Local Infrastructure Organisation

Older People

Other

Social Care

Youth

• 2 posts: 17.5 hours per week & 18.5 hours per week. Fixed-term contract until 31 March 2026 with possible extension.
• 6% employers contributory pension.

Role

Argyll and Bute Citizens Advice Bureau is an independent and innovative advice organisation providing holistic advice and support to local people.

The Citizens Advice network in Scotland is set to deliver a comprehensive, enhanced support service called Help to Claim. Since April 2019, Argyll and Bute Citizens Advice Bureau has provided the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.

Argyll and Bute Citizens Advice Bureau is looking for a client-focused individual with experience of providing specialist level advice to join as a Help to Claim Adviser (Universal Credit) and to help ensure clients get the support they need. This includes supporting with online forms, the evidence required, and verifying their identity online using face-to-face and telephone advice.

The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised, and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, and benefit check programmes.

Committed, results-driven, and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial, and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Employee Benefits

Argyll and Bute Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days (pro rata) annual leave plus public holidays and a pension scheme with a 6% employer contribution (min. 1% employee contribution). Argyll and Bute Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

We take wellbeing seriously and have regular opportunities for wellbeing lunches and networking to support resilience in the workplace.

Application Notes

Please contact the Bureau Manager for an application pack:

Closing date for applications is Monday 24th Feb 2025 and interviews expected to take place w/c 3rd March 2025.

Please note that the post is subject to the disclosure of criminal history information.

About the Employer

Argyll and Bute Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.

Charity number: SC030477

Charity name: Argyll and Bute Citizens Advice Bureau.

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