Help Desk Technician

Job Title: Help Desk Technician
Job ID:78902
Location:Toronto, Ontario

What you will be doing:

• Answer helpdesk calls, troubleshoot with the caller, document the issue, work with the internal team to find a solution if one isn’t already available, and ensure the ticket is closed to the satisfaction of the caller.
• Provide one on one training of staff when the issue reported is due to a training gap.
• Provide excellent customer service.
• Assist with some network administration tasks (asset management, user account management, deploying new hardware and software, etc.).
• Work on projects assigned by the Network Manager.
• Performing on-call duties on a rotating schedule.

What you must have:

• 1 to 2 years of helpdesk experience.
• Excellent communication skills.
• Experience working with a helpdesk ticketing system.
• Good troubleshooting experience.
• Experience helping users who aren’t comfortable with technology.
• Working knowledge of:
• Microsoft Office 365.
• Networking fundamentals (switches, routers, firewalls).

Nice to Have:

• Experience supporting remote users.
• Experience with supporting software through the entire software development life cycle.
• Troubleshooting.
• SIP Connections.
• VPN Connections.
• Load Balancers.
• CompTIA A+ (preferred).
• Microsoft Certification (nice to have).
• CCNA or equivalent (nice to have).

Salary/Rate Range: $60,000 – $65,000

For more information about TEEMA and to consider other career opportunities, please visit our website atwww.teemagroup.com