help desk specialist

Overview

Languages: English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Information technology
• Computer science

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Help desk
• Private sector

Responsibilities Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computers
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform web-server backup and recovery operations
• Provide customer service
• Manage incidents
• Troubleshoot, maintain and upgrade web server hardware and software
• Install web server hardware and software
• Install software
• Determine hardware and software requirements to achieve optimal server performance

Credentials

• CompTIA Security+ Certification
• A+ Certification

Experience and specialization Computer and technology knowledge

• Android
• iOS
• MAC
• Networking software
• Networking hardware
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Programming software
• HTML editing software
• Database software
• Mac OS
• Quick Books
• Data analysis software
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• TCP/IP
• Wireless networks
• WordPress
• Server Hardware

Type of experience

• Call centre

Area of work experience

• Law

Area of specialization

• Project management
• Technical support

Additional information

• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sitting

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty