Help Desk Analyst

Company: Southbridge Health Care LP

Location: Hybrid Model (Head Office - Cambridge)

Position: Help Desk Analyst – Permanent Full-time

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Southbridge Health Care LP is looking for a Help Desk Analyst to assist with our technology needs within our Long-Term Care and Retirement Homes across Southwestern Ontario.

Reporting to the Manager of IT Operations, the successful incumbent will respond to network inquiries from staff and administrators in a timely fashion.

You will contribute to the team by performing the following:

1. Responding to technical support requests from end-users via phone.
2. Troubleshooting and resolving hardware and software issues.
3. Configuring and deploying new hardware as required.
4. Managing user accounts and access to IT systems, including creating, modifying, and deleting accounts, as necessary.
5. Collaborating with other IT team members to resolve complex issues.
6. Maintaining documentation of technical support requests and resolutions.
7. Staying up to date with emerging technologies and IT best practices.

What you bring to the team:

1. Completion of post-secondary education with a relevant degree or certificate program is required.
2. A relevant post study or internship program is considered an asset.
3. Experience in customer service is an asset.
4. Technical experience with applications such as Azure, MS 365, MS Intune is required.
5. Exceptional analytic and troubleshooting skills for solving problems.
6. Ability to communicate effectively and clearly to all levels of personnel.
7. A team player who can work both independently and within a team in a fast-paced, ever-changing environment.
8. Ability to multi-task, prioritize and meet deadlines.
9. Stay up to date with emerging technologies.

Southbridge strives to ensure our residents feel connected, supported, loved, and cared for. We plan to redevelop our communities so that we may continue to provide consistent, high-quality care for our residents now and in the future.

Interested applicants should send their resumes through this posting. We would like to thank all applicants for your interest in working as part of our team! Only those applicants selected to move forward in the recruitment process will be contacted.

We accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting.