Healthcare Security Dispatcher - Oshawa

Securiguard is seeking a Security Dispatcher for healthcare facilities in Oshawa. As a Dispatcher, you will be responsible for monitoring access control systems, fire protection systems, CCTV, and elevators, ensuring the safety of the building. You will log information, dispatch security and building operations staff accordingly, conduct various audits, and ensure that security patrol duties are completed.

Responsibilities:

1. Receive and prioritize incoming calls for security assistance, alarms, or emergencies.
2. Dispatch security personnel to respond to incidents promptly, ensuring a timely and appropriate response.
3. Maintain accurate records of all calls for service, including details of the incident, actions taken, and resolution outcomes.
4. Serve as the central point of contact for communication between security personnel, healthcare staff, and external agencies.
5. Coordinate with other departments, such as facilities management and clinical services, to address security concerns and coordinate responses to incidents.
6. Monitor security cameras, alarm systems, and access control systems to detect and respond to security threats or breaches.
7. Alert security personnel to any unusual or suspicious activity observed through surveillance systems.
8. Assist in the development and maintenance of emergency response plans and procedures for various scenarios, such as fire alarms, medical emergencies, or security breaches.
9. Coordinate with emergency responders, such as law enforcement and medical personnel, to ensure a coordinated and effective response to emergencies.
10. Maintain accurate records of all dispatch activities, including incident logs, dispatch logs, and communication logs.
11. Generate reports summarizing dispatch activities, response times, and incident outcomes for management review.

Experience and Qualifications:

1. Valid Security Guard License and CPR/First Aid.
2. Minimum of 1 year experience as a Security Guard and 6 months experience as a control room operator/dispatcher, preferably in a healthcare or security environment.
3. Knowledgeable in various systems including but not limited to fire and life safety systems, CCTV, access control systems, and intercom systems.
4. Ability to type a minimum of 50 wpm.
5. Excellent communication skills, both verbal and written, with the ability to communicate clearly and professionally.
6. Proficient with Microsoft Office and Excel.
7. Able to multitask in a fast-paced environment.
8. Proficiency in using dispatch software and communication systems, such as two-way radios, telephone systems, and computer-aided dispatch software.
9. High school diploma or equivalent; additional training in dispatch operations or security management preferred.

Pay Rate: $21.84

Schedule: FT Continental, 0700-1900

Employee Perks We Offer:

1. Award-winning corporate culture - Canada's Most Admired Corporate Culture 2021!
2. Frequent opportunities for advancement and professional development.
3. Extended Health and Dental benefits for eligible employees.

Securiguard Services Ltd. is committed to ensuring equal access to and participation in employment for persons with disabilities. Securiguard welcomes and encourages applications from persons with disabilities. Upon request, Securiguard will provide accommodation to a job applicant with a disability during all aspects of its recruitment process. If you require accommodation during this process please contact Email: HROntario@securiguard.com.

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