Healthcare Office Administrator

Job Description

Position: Office Administrator

Job Type: Full-time, Permanent (35+ Hours/Week)

Compensation: Competitive, based on experience

Active Approach Health & Wellness Centre is a busy multi-disciplinary health clinic on Spring Garden Rd., Halifax. We offer patients a variety of therapeutic options to help patients achieve a healthy and active lifestyle. Sports injuries, chronic pain, headaches, and low back/neck pain are a few of the common conditions we see. Our treatment approach is proactive and tailored to each patient’s specific needs.

We are seeking an office administrator to join our team of dedicated support staff at our Halifax clinic. The position requires excellent leadership and communication skills, a friendly attitude, the ability to multitask, and a good understanding of our various healthcare treatment options. Responsibilities include providing an exceptional patient experience in person at the reception desk, on the phone, and via email. The office administration processes include patient support through treatment billings, appointment bookings, electronic filing, and general office duties. Work hours would fall between 7:30 am and 6:15 pm Monday through Friday and two Saturday mornings per month. You would be working 35+ hours per week.

This role will report directly to the lead office administrator and will require excellent communication between you and your co-workers, healthcare practitioners, and patients. A dependable, outgoing, team-oriented, and assertive person is required for this position. The role will have a significant administrative support component, thus excellent computer skills with Microsoft 365 and Google Drive are required. Health & dental benefits are offered. Full training is provided, and the position begins in early December, 2024.

Skills and Experience Required:

• Excellent and friendly interpersonal communication skills are essential
• Excellent computer skills (Office 365, Google Drive, and Practice Management software an asset)
• Ability to multi-task in a fast-paced, team environment
• Experience working in a private clinical setting is an asset
• Ability to work well with others and support practitioners’ administrative and operational needs
• Education in medical office administration and/or health/fitness fields (i.e., Nursing, Kinesiology, Health Sciences, personal training) would be an asset
• Enjoyment in meeting and getting to know new people
• Previous experience with chiropractic, physiotherapy, massage therapy and/or other healthcare/medical fields would be an asset

Job Responsibilities:

• Perform daily/weekly/monthly administrative and operational processes
• Oversee and perform daily administrative tasks
• Processing patient payments, batch deposits, day-end reporting
• Submitting online insurance claims and correspondence with insurance companies
• Understanding and clearly explaining our services to potential patients
• Management of basic office supplies and inventory
• Administrative projects (reporting, letters) under clinic director guidance

Further information about our clinic is available at www.activeapproach.ca

Please apply online through Indeed (no direct emails, faxes or phone calls please).

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• Day shift

Experience:

• Office Administration: 1 year (required)

Language:

• English (required)

Work Location: In person

Expected start date: 2024-12-02