Healthcare Assistant

Calderdale and Huddersfield NHS Foundation Trust

Are you interested in working as a part of our friendly and compassionate team within the pain clinic? We are seeking an enthusiastic, polite, confident, resilient, and organised individual to join us in Pain Clinic at Calderdale Royal Hospital as a Band 2 HCSW.

Main duties of the job

To work as part of the Pain Clinic team in providing compassionate care to patients, service users, carers and families. This is a pivotal role that is essential in providing care and support to patients and service users through direct and indirect care, working within clearly defined limits and attainment of agreed competence to ensure the smooth running of the pain clinic.

Be able to work without constant direct supervision using initiative within the level of competence for the post.

Always act as a role model, reflecting the Trust values and behaviours and delivering high standards of care. Be self-aware and open to receive and learn from feedback.

Act as an advocate on behalf of patients and service users, recognising, respecting, and responding to the diverse needs of our population.

About us

We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.

We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.

We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.

We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS - yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members - patients, staff and the local community.

Job responsibilities

You will be expected to have good interpersonal and communication skills to deal with the numerous patients that visit or contact our clinic daily.

Whilst putting the patient first, the successful candidate will undertake a range of clinical and administrative duties as delegated by the Pain Clinic Senior Nursing / Nurse in Charge and admin staff, supporting patients during their pain journey.

There is a wide range of duties involved in this varied role which includes but is not limited to:

1. Being the first point of contact by working on our reception & making appointments
2. Performing baseline observations
3. Being a chaperone and good listener
4. Assisting with X-ray and ultrasound treatment procedures in our designated theatre within our clinic
5. A knowledge of EPR and computers is required as the role will involve telephone and reception duties, including booking appointments
6. The ability to work at pace, following advice and instruction outlined by medical and/or nursing staff is essential.

Person Specification

QUALIFICATIONS / TRAINING

• English and Maths GCSE grade 9-2 (A*-E) or equivalent or high level of literacy skills demonstrated within application
• Competence based level 2 Qualification e.g. NVQ or Diploma in Care or The Care Certificate issued by an employer
• Willingness to undertake any training or development relevant to the role
• Moving and Handling
• Infection Control
• Customer Care
• Competent / able to evidence the completion of Health Care Assistant core competencies

KNOWLEDGE, EXPERIENCE & EXPERTISE

• Previous employment with a healthcare setting (18 months)
• Insight into the roles of responsibilities of the post
• Demonstrate a commitment to a caring profession
• Understand the importance of record keeping
• Literacy Skills
• Experience of record keeping
• Interest in pain management

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

• Ability to work as a team member
• Ability to work in a busy environment
• Able to use own initiative
• Aware of own limitations/ level of competence
• Good communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Calderdale and Huddersfield NHS Foundation Trust