Health Policy and Partnerships Manager

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

GreenShield Health is on a mission to improve your mental health at home, at work and beyond. We offer accessible, affordable and effective digital mental health solutions for individuals and organizations that care. With secure virtual counselling, personalized therapist matching services and digital-first employee wellness programs, we’re helping over a million people start feeling better without the wait.

Want to help people get the support they need when they actually need it? You’re in the right place.

Reporting to the SVP, Enterprise Clinical Office (ECO), the Health Policy and Partnerships Manager is of central significance to GreenShield’s ambitions as the leading payor-provider health company in Canada. The Enterprise Clinical Office at GreenShield coordinates and oversees functions across the organization to deliver the highest quality, safety, and health impact of existing services and products and is responsible for service and product innovation in support of continuous growth in health outcomes and social impact to achieve our vision of Better Health for All.

As a central member of the Enterprise Clinical Office leadership team, the Health Policy and Partnerships Manager will actively contribute to shaping and managing GreenShield’s health policy and health sector partnerships across the country to ensure that our strategies, programs, products and services are aligned to and understood by health systems, health sector stakeholder organizations, and government partners to deliver truly integrated care to advance Health for All.

In support of these goals, the Health Policy and Partnerships Manager will leverage their extensive health policy and sector domain knowledge to analyze Canada’s changing health policy and organizational practice landscape, provide strategic briefings to GreenShield leadership teams, build and maintain robust health sector relationships across health systems, authorities, government and industry in initiatives led by the Enterprise Clinical Office and advance its mandate in providing strategic organizational leadership and oversight of GreenShield’s clinical quality, credibility and public impact. The Director will embody and reflect GreenShield’s customer-focused, collaborative culture – fostering a dynamic learning environment focused on growth, innovation and impact.

Key Responsibilities:

1. Health Policy: Maintain comprehensive awareness and understanding of the dynamic health policy landscape across jurisdictions and policy domains impacting and interfacing with GreenShield’s portfolios. Carry out rigorous health policy analyses and policy strategies on areas where the Enterprise Clinical Office is providing strategic leadership with a particular emphasis on mental health, chronic disease management, telemedicine and pharmacy. Work collaboratively with colleagues in Public Sector and Government Relations to drive coordinated engagement, knowledge translation and health sector planning. Support Enterprise Clinical Office with briefings on policy-sensitive files and ensure strong communication channels across team members involved in targeted initiatives. Develop and maintain relationships with health policy sector leaders across academia, industry and government. Contribute to Enterprise Clinical Office committees as a member of its Senior Leadership Team and various sub-committees.
2. Health Partnerships: Establish and maintain strong relationships with health sector partners across health systems, health authorities, professional associations, and government with particular emphasis on strategic relationships where the Enterprise Clinical Office is leading GreenShield’s engagements. Collaborate with and support Government Relations and Public Sector teams on behalf of the Enterprise Clinical Office and ensure strong coordinated approach to partnerships. Seek strategic opportunities for GreenShield to advance its mission including an emphasis on value-based health outcomes and social impact aligning across GreenShield’s Lines of Business and GreenShield Cares to advance our commitment to integrated partnership with the public healthcare sector.

WHO WE’RE LOOKING FOR

• 10 years experience in policy and public sector at Provincial and/or Federal level with progressive leadership, strategic analysis and organizational relations management.
• Deep experience with, and commitment to, data-informed and evidence-based practice with a focus on comprehensive and strategic policy analysis, design and public sector engagement.
• Demonstrated ability to work in a fast-paced, dynamic and complex organizational environment with attention to detail from design to delivery.
• An ability to lead collaboratively, with a focus on learning and innovation, and to drive change through engaged discussion, debate, and reasoning as means of influence.
• A minimum qualification of an MPP/MPA, JD, MBA, MHA or other graduate professional degree with considerable additional organizational leadership and management experience.

• THE NICE TO HAVES
• Experience in at least two of: health policy, public affairs, or health consulting practice.
• Professional experience including working within government, health insurance, digital health and or pharmacy.
• Advanced professional education in both health and business/management science.
• An ability to function professionally in both English and French is highly desirable.

APPENDIX A

Foundations for the Director of the Enterprise Clinical Office

Strategic Alignment: Ensure health strategies have strong policy alignment across jurisdictions for GreenShield’s clinical programs, products and services in all customer segments (Plan Sponsors, Government, Providers, Consumers) and both GreenShield’s LOB’s and overall business strategies. This includes understanding the company's mission, vision, and values, and aligning clinical services to support GreenShield’s commercial growth and social impact goals.

Collaborative Synergy: Foster strong relationships with key functional areas within GreenShield with a particular emphasis on Public Sector, Government Relations, GS Cares, Clinical Operations, and Marketing. Enable open communication, regular cross-departmental meetings, and joint problem-solving sessions to promote a unified approach.

Innovation and Adaptability: Keep abreast of health policy and sector trends, advancements in digital-first clinical programs, services and products, and competitive landscapes. Encourage a culture of innovation within the team, being open to new ideas and willing to experiment. Adapt quickly and in a coordinated and integrated manner to health policy and sector changes.

Data-Driven Decision Making: Utilize data analytics to inform strategies and decisions where available and craft policy strategies informed by evidence with rigorous evaluation of policy and practice alternatives.

Service Excellence: Provide rigorous and sharply articulated policy analyses, perspectives and strategies to achieve well defined outcomes and goals. Develop robust, authentic and impactful relationships with external stakeholders and team colleagues to lead the relational network for GreenShield’s commitment to integrated care with public sector partners.

Risk Management and Compliance: Identify potential risks associated with GreenShield services and develop strategies to mitigate them. Ensure compliance with all relevant laws, regulations, and company policies.

Leadership and Team Development: Lead by example, fostering an inclusive and motivational work environment. Focus on team development, empowering colleagues and employees, and building a high-performing team that is equipped to meet the challenges of rapidly growing integrated health and care ecosystems.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Take a minute to get to know us better by clicking here to watch our short video.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).