Health Concierge (Downtown Toronto)

HealthOne is seeking a Health Concierge to join our team!

Your workdays will be dynamic and no two will look the same. Some patients will depend on you to guide them through the facility, and others will have questions on who we are & what services we offer. You will be the initial and ongoing point of contact for our community members and will have the opportunity to facilitate the first steps in each of their journeys to more healthy, inspired lives. If you are passionate about holistic healthcare delivery, are energized by connecting with new people, and have a proven foundation in establishing memorable guest experiences, we would love to hear from you!

About HealthOne

HealthOne provides comprehensive & multidisciplinary health care services and has proudly served Toronto for over 10 years. With a continuously expanding set of locations, we offer complete health care solutions for the whole family including family & walk-in physicians, dental care, mental health counseling, optometry, physical rehabilitation, wellness, optometry & optical, medispa & skin care, and much more. Our licensed professionals are dedicated to providing each and every patient with comprehensive and quality medical services in a modern, clean and caring environment.

At HealthOne we genuinely believe in holistic health care and offer our patients a wide variety of treatment options to maintain & increase their well-being. We are deeply committed to providing personalized health care services through an integrated approach to help patients achieve optimal health.

Schedule

• Part-Time and Full-Time openings available
• Flexibility to work within operating hours preferred, including evenings & weekends as needed

Locations

• Options may vary across the following downtown Toronto locations:
• The Well, 486 Front Street, Toronto
• 110 Harbour Street, Toronto

Job Summary

In this truly unique opportunity, you will play an integral role in ensuring extraordinary guest experiences and deepening relationships with our local community. The key responsibilities will be centered around fostering an inviting environment, creating meaningful connections and contributing to smooth operations within your scope. As such, our ideal candidate has a contagiously uplifting energy, coupled with a passion for engaging with and helping others.

Responsibilities

• Interact compassionately with all guests to ensure they feel welcomed, accommodated, and encounter a memorable 5-star experience.
• Establish an in-depth understanding of our services and find opportunities to further educate on offerings that may be of interest to patients.
• Efficiently handle all daily duties with pristine attention to detail, including but not limited to answering & forwarding phone calls, managing the general email inbox, and distributing mail & packages.
• Support with the organization, execution and overall success of promotional events & programs hosted within the clinic.
• Actively seek out opportunities to improve and expand our patients’ experience in the clinic, while assisting the management team to maximize clinic performance and growth.

Why work with HealthOne?

• Supportive & positive leadership team
• Work within large, modern facilities
• Opportunities for continuous development
• Regular staff engagement events including themed days, monthly birthday lunches, and other team building experiences

Compensation

• Competitive hourly rate offered
• Team member discount program on all services & products offered at HealthOne (Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.)

Requirements

• 1+ years of guest services experience, ideally in the health or retail industry
• High degree of professionalism, with impeccable communication and client-focused skills
• Excellent organizational skills, keen attention to detail and a reputation for being flexible & hard-working
• Ability to work independently or within a team and thrive in either environment
• Tech savvy and proficient with MS Office (MS Word, Excel, Outlook)
• Ability to work evenings and weekends based on business needs

Nice to Have

• Post-secondary education or proven personal interest in health & wellness or a similar topic.
• Training as well as experience in experiential marketing and/or sales.
• Event planning experience.

Accessibility Statement

At HealthOne, we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact hr@healthone.ca. We will make every effort to meet your accommodation needs and support you throughout the process.

We appreciate every applicant’s interest in joining HealthOne. Due to the volume of applicants, we will only be able to contact candidates selected for an interview.