Health Care Services Manager

The Department of Health and Social Services works under the direction of the Minister and Deputy Minister, in partnership with the Health and Social Services Authorities, to support the health and wellbeing of people across the NWT through planning, development, evaluation and reporting on program and service delivery.

HSS is committed to the development and provision of quality services in such a way as to make the best use of public resources, ensure the sustainability of the system, focus on client safety and best practices and promote positive health and social outcomes. HSS strives to continually improve the health and social service system to ensure best health, best care, and a better future for the people of the NWT.

Job Information

Located in Inuvik, the Health Care Services Manager (Manager) reports to the Director, Health Services Administration. The Health Services Administration office is the sole provider of Health Services administration services for the NWT. The Manager will oversee approximately 15,000 health care applications processed annually and ensure financial compliance with regulations flowing from the Financial Administration Act, the Medical Care Act, Territorial Health Information System (THIS) Act, Hospital and Medical Reciprocal Billing Agreements, Provincial/Territorial Physician Fee Schedule, and Interprovincial Health Insurance Agreements Coordinating Committee to ensure accurate payments for Insured services and Supplementary Health Benefits.

The position exercises a financial spending authority of $100,000, payment authority of $100,000, and monitors expenditures of approximately $65 million as assigned. The Manager will oversee approximately 1,400 prior approvals annually and is required to randomly select samples for review by the Director to audit for data accuracy and completeness on an ongoing basis.

The Manager must also maintain an intimate working knowledge of the Health Management Information System (HMIS), a computerized system which captures all health service encounters. Frequent technical questions regarding the HMIS data are directed to the position to ensure that the appropriate information is retrieved for budgeting, planning, and analysis for other divisions within the Department of Health and Social Services.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of Generally Accepted Accounting Principles.
• Working knowledge of Government of the Northwest Territories financial directives and procedures related to both expenditures and collection of revenues.
• Ability to read and understand complex directives, standards, and legislation, and provide sound advice to staff.
• Interpersonal and team building skills.
• Communication, customer service, and public relations skills.
• Strong prioritizing, time management, and organizational skills.
• Ability to react to multiple demands within set time frames.
• Research, analysis, and problem-solving skills.
• Computer skills to operate a variety of software programs (word processing, spreadsheets, databases, electronic mail, Internet) including financial and accounting systems.
• Ability to work independently.
• Ability to maintain strict confidentiality.
• Ability to review pertinent information and make rational decisions and/or recommendations based on available information.

Typically, the above qualifications would be attained by:

Completion of a degree in Management, Health Administration, Commerce, or Business, with four years of related work experience; OR a related diploma and six years of related work experience. Work experience must include two years of supervisory experience and financial accounting experience in a health care setting.