Head of Operations, Partner Channel / chef des opérations, Réseaux de partenaires

ADP is hiring a Head of Operations, Partner Channel

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As Head of Operations, Partner Channel, you’ll lead the Partners Channel business for SBS Canada and be responsible for building the infrastructure with a strong focus to support SBS Sales Partners to more than double business’ revenue in the next few years.

This Leader works and collaborates closely with the Sales organization to proactively plan and anticipate growth needs (Start Volume, Client's expectations and needs, etc.) for SBS Canada Partner Channel. As the leader of this segment, they will be responsible for ensuring that the applicable teams, starting from Implementation to Service, are actively engaged, establishing the right technology and foundation to support Sales in achieving strategic market growth.

The Partner Channel/Center of influence will include our centers of influence like the Banking Channel, Accounting Channel, Referral Channel, and Wholesale Channel.

This role is part of the Senior Leadership Team of SBS Canada and will report to the General Manager of the SBS Canada Business.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos

What you’ll do: Responsibilities

What you can expect on a typical day:

• Directs the overall Partners Channel function for SBS Canada to meet all business objectives including Start Volume, productivity, implementation Quality, Service Quality, and Retention.
• Works closely with the Sales organization to anticipate start volume and service needs. Ensures the successful resolution of escalated Sales and Client Issues.
• Responsible for building a Sales Help Desk to support all of SBS Canada, managing and growing the Partners’ Help Desk, and will have dotted line management of the Implementation Partners team.
• Build the business of tomorrow. Build the foundation needed to significantly grow this business. Such foundation includes a partner Access system (partner with GPT), strong data governance infrastructure, defining the right service and implementation models to enable growth.
• Creates a high-performance team environment that supports/reinforces associate development and retention. Coaches and develops leaders to improve current performance and build bench strength for the future. Provides periodic performance feedback and conducts annual performance reviews. Responsible for recruitment, selection, hiring, compensation management, and performance management of the Partners Channel team.
• In partnership with Sales, visits large and/or influential CPAs and clients to enhance service relationships, gather feedback, and improve operational performance.
• Works with the VP/GM and Finance Executive to develop annual budget recommendations including headcount plan, productivity goals, and other expenses. Manages expenses to the established budget/plan.

TO SUCCEED IN THIS ROLE: Requirements

• 5+ years' experience in leadership and management including planning, budgeting, and associate development. Prior payroll and/or call center management experience required.
• Proven ability to develop and execute strategic business plans.
• Proven ability to develop talent.
• Excellent verbal/written communication skills.
• Ability to effectively manage a distributed workforce and build effective professional relationships.
• Ability to travel as needed to remote locations.

*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

Bonus points for these: Preferred Qualifications

• BA/BS in Business Administration, Human Resources, or the equivalent in education and experience.
• Prior experience successfully interacting with the sales function is strongly preferred.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for?Apply today!