Head of Client Services

Position Closing Date: April 13, 2025

Number of Positions: One (1)

Type of Position: Full-time Permanent

Who is Redstone, and What’s Our Mission? Redstone is the largest Association Management Company in Canada. Our vibrant team provides administrative, financial, marketing, and event services for not-for-profit associations and corporate clients all over the world.

As a rapidly growing agency, we’re big on career growth and development, investing in our team to help them thrive. Here, you’ll take on real responsibility, tackle exciting challenges, and have the freedom to make a meaningful impact on our clients’ organizations. The scale and scope of what we do might just surprise you, and with the dynamic pace of change, we stay sharp, agile, and always open to new ideas. Sound like your kind of place? Keep reading…

Your Role in Our Journey
As our Head of Client Services, you’ll play a key role in leading our client services and marketing function. You’ll be responsible for providing strategic direction, fostering client & team relationships, and ensuring operational excellence—helping to achieve our goal of being the BEST and biggest AMC. Reporting to the Chief Operating Officer (COO), your work will directly impact our clients and teams, delivering exceptional service and maximizing client satisfaction. If you’re passionate about leadership, client success, and strategic growth, we can’t wait to meet you!

Your Role in Action:

Leadership and People Management

• Helps develop and execute the vision for the Client Services department, aligning with company strategy;
• Leads and engages the Client Services team, overseeing performance management, training, and development of Team Leads;
• Actively participates in strategic planning and monthly leadership meetings, contributing to collaboration and innovation;
• Works closely with HR to address performance, accommodations, and other complex people matters;
• Oversees the full employee lifecycle within the department, from onboarding to performance management, ensuring staff engagement and development;
• Monitors staffing and client hours to optimize efficiency and resource allocation.

Client Oversight & Relationships

• Proactively flags risks and issues and develops and implements mitigation plans;
• Builds trust-based relationships with all clients and maintains active communication with key client stakeholders (both formal and informal);
• Understands and has a solid grasp on the current state of all client work, issues, satisfaction, and progress;
• Accountable for success of all client work, projects, and scope delivery, working with the Team Lead to ensure client satisfaction;
• Identifies and reports on at-risk clients, developing and overseeing strategic action plans and strategies for retention.

Financial Stewardship

• Works closely with the Business Development team to provide expertise on the quoting/bidding of new clients and work;
• Oversees department profitability, monitors P&L, and manages department budget;
• Serves in the best interest of Redstone, protecting all intellectual and financial property;
• Reviews, approves, and audits all contracts to ensure that profitability targets are met;
• Authorizes and signs off on Redstone funded travel, expenses, etc.

You’ll Thrive in this Role if:

• You have 8+ years of experience leading, directing, and coaching high performing teams that operate in client facing administrative or agency roles;
• You have experience working with non-profits, association management companies, agencies, and/or marketing;
• You have a Bachelor’s degree or diploma in Business Administration, Business, Communications, Event Management, Non-Profit Management, or a related field.

Serious Bonus Points if:

• You have experience overseeing a team managing a large number of clients;
• You have experience in an Executive Director role;
• You have served on a non-profit Board of Directors;
• You are bilingual in English / French.

Compensation Expectations for the Role:
We believe in fair, transparent, and growth-focused compensation. Our salary bands are designed to ensure equity across roles (and internally), with most new hires starting at the lower end to allow room for development and progression. That said, we recognize and reward experience—strong, seasoned candidates may start higher within the band.

$130,000 - $156,000 base salary based on experience.
Health, drug, dental, and vision benefits.
Employer paid life insurance.
Paid sick days, personal days, and wellness days.
Paid time off between Christmas and New Year’s.

Redstone Life and Culture:
At Redstone, our culture is built on trust, growth, and connection. We empower our team to take ownership of their work, make meaningful contributions, and push the boundaries of their skill sets—all while providing the support needed to thrive. We believe every challenge is an opportunity to learn, excel, and create impact.

We’re also a people-first company. We foster a positive, inclusive, and sociable environment where every voice is heard, and genuine connections are built—whether through collaboration, intentional events, or just having fun together.

Everything we do is guided by our “Core Four” values: People, Trust, Impact, and Extra Mile—the foundation of how we work, grow, and support our clients across diverse industries.

Why Choose Us?
We provide each employee the freedom to work when they are most productive and we understand the need to have a work-life blend, because we have that need too. Here are just a few more reasons to work at Redstone:

Flexible working hours.

Hybrid work environment.
Work from anywhere for up to 45 days.
Opportunities to attend in-person and virtual conferences, workshops, industry accreditation and certifications for personal and professional growth through the company.
Travel opportunities to work at our events alongside our talented event staff.
Company events and team initiatives: team lunches, activity challenges, book club, happy hours, game nights, holiday and summer parties, charity participation, and more!

Be Yourself. We Like it That Way:
At Redstone, we are committed to fostering an inclusive, accessible, and equitable workplace where everyone feels valued and supported. We believe that embracing diversity, equity, inclusion, and belonging (DEIB) not only strengthens our team but also enhances the services we provide to our clients. We strive to create a workplace that reflects the communities we serve by building a team with diverse backgrounds, skills, and perspectives. If you require accommodations at any stage of the hiring process, please let us know—we are happy to support your needs.