Head Lifeguard

98 Woodridge Crescent, Nepean, ON K2B 7T1, Canada

Job Description

Posted Friday, April 4, 2025 at 4:00 AM

Ferguslea Properties is the proud owner and operator of Accora Village, Canada’s largest privately owned rental community. Accora Village is comprised of over 2,400 homes and over 9,000 residents in the west-end of Ottawa. The community is 150 acres of tree lined streets, ideal for people interested in an active and healthy lifestyle. Ferguslea Properties is committed to providing our residents and community with a best-in-class experience.

Head Lifeguard and Swim Instructor

Reporting to the Program Coordinator (Recreation & Aquatics), the Head Lifeguard supports the efficient operation of the pool facility, programs, maintenance and general safety of the pool. The Head Lifeguard ensures the policies and program procedures are delivered in accordance with Ferguslea health and safety standards. The Head Lifeguard drives a standard of excellence for exemplary customer service and client satisfaction.

RESPONSIBILITIES:

General Maintenance:

The Head Lifeguard assists in the maintenance and cleanliness of the pool, public change rooms, staff change rooms, first aid station and Lifeguard office. They will lead the team of Lifeguards and Swimming Instructors in establishing protocols for pool & pool deck cleanliness and maintenance. The Head Lifeguard maintains a professional appearance and wears the designated uniform while on duty.

The Head Lifeguard attends team meetings, in-service training sessions and clinics as required. The Head Lifeguard performs other duties as assigned by the Recreation & Leisure Manager.

Health & Safety:

The Head Lifeguard promotes safe swimming habits and behaviors and enforces the pool rules. The Head Lifeguard provides safety education and performs first-aid throughout the facility as required. The Head Lifeguard initiates emergency response procedures including incident reporting as required.

The Head Lifeguard ensures that all lifesaving equipment is functional and easily accessible. The Head Lifeguard reports known and potential hazards to the management for immediate action.

The Head Lifeguard is responsible for conducting admission standard swim testing.

Customer Experience:

The Head Lifeguard receives and responds to feedback from the public and staff and leads the aquatics team in assisting with programming when required. The Head Lifeguard is responsible for assisting with public interaction and education regarding rules, hours and programs, daily and weekly checklists, recording pool test results and bather load numbers and completing instructional administrative tasks. The Head Lifeguard regularly participates in community events.

Supervision:

The Head Lifeguard will be responsible for the delivery of swimming programs and will follow the direction of the Program Coordinator (Recreation & Aquatics). They will work with the Supervisor to aid both pool attendees and Lifeguards in understanding and reinforcing safe swimming practices. They may be required to assist staff when working with pool patrons who need extra assistance or attention. When required, the Head Lifeguard will be attending and facilitating training.

SKILLS AND KNOWLEDGE:

• Demonstrated interpersonal and diplomacy skills.
• Excellent verbal and written communications skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Enthusiasm and passion for people with a focus on customer service.
• Demonstrated creative problem solving and ability to maintain a high level of leadership skills.
• Must be able to work indoors & outdoors in warm temperatures.
• Flexible and highly organized with superior conflict resolution skills.
• Ability to work independently or as part of a team.
• As a condition of employment, you must provide a valid and clean Criminal Background Check for working with the Vulnerable Sector.
• The ability to work weekend and evening schedules is a requirement.
• Must have current First Aid, CPR and National Lifeguard – Pool certifications, Lifesaving Society Swim Instructor certification is an asset.
• Unless an accommodation under Ontario’s Humans Rights Code is applicable, it is a requirement of the company that all eligible employees are and will remain fully vaccinated against COVID-19.

WORKING CONDITIONS:

• Extended periods in a pool may be required at times.
• The job description implies the performance of repetitive tasks.
• Occasional overtime may be required to meet deadlines.
• There may be extended periods of standing/sitting.
• Physical effort is medium.

BENEFITS:

• Health/ Wellness initiatives.
• Employee Assistance Program.
• Use of our recreation centre, fitness amenities, and related programming.
• Community Involvement & philanthropy opportunities.
• Regular Employee engagement opportunities.
• Free parking.
• Opportunities to attend Hockey, football, soccer games & concerts.
• Room for advancement & internal promotions.
• Paid training & development opportunities.

Ferguslea Properties is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

At Ferguslea, we are committed to taking every reasonable precaution in the circumstances to protect the health and safety of our employees and residents from the hazard of COVID-19, as required by the Occupational Health and Safety Act. Unless an accommodation under Ontario’s Humans Rights Code is applicable, it is the expectation of the company that all eligible employees are and will remain fully vaccinated against COVID-19. We will provide accommodations as required by law.

We review and assess all applications and will contact candidates whose background and experience most closely fit the needs of the position.

98 Woodridge Crescent, Nepean, ON K2B 7T1, Canada