Head, Credit Systems and Quality Control Section (Home and Auto Loans)

Head, Credit Systems and Quality Control Section (Home and Auto Loans)

Position Title: Credit Systems and Quality Control Head (Home and Auto Loans)

Job Summary:

The position is mainly responsible for managing the Quality Framework of CREAD (Credit Evaluation and Approval Department), ensuring robust and sustainable programs to promote quality in every aspect.

The position focuses on:

• Management of the various systems used by CREAD
• CREAD representation on bank-wide projects affecting CREAD and management of various activities that go with it.
• Management of the CREAD quality control processes
• Management of quality improvement initiatives
• Management of CREAD Data (MI) requirements
• Management of CREAD Complaints resolution
• Management of Service Quality improvement trainings

Qualifications:

• Bachelor's degree; preferably a graduate of a business course
• 3-5 years experience in credit systems and quality control
• At least 5 years of work experience in a managerial capacity
• Experience in handling training and/or team building is an advantage
• Strong working knowledge of MS Word, Excel, Access, and PowerPoint. Knowledge of IT, programming (e.g., SAS, SQL, VB, Sybase, etc.) is a plus

Other Details:

Rank: Senior Officer

Unit: Consumer Business Sector – Credit Operations Group