Guest Services Manager

Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Guest Service Agent, you will play a vital role in creating memorable experiences for our guests.

Responsibilities

1. Greet and assist guests upon arrival with a warm and friendly demeanor.
2. Manage the front desk operations, including check-in and check-out procedures.
3. Respond promptly to guest inquiries and resolve any issues or complaints effectively.
4. Provide information about hotel amenities, services, and local attractions.
5. Handle phone calls with professionalism, utilizing proper phone etiquette.
6. Maintain accurate records of guest information and transactions using hotel management software.
7. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
8. Assist with reservations and manage bookings as needed.
9. Uphold the highest standards of cleanliness and organization at the front desk area.

Experience

1. Previous experience in customer service or guest services is preferred.
2. Familiarity with front desk operations in a hotel environment is a plus.
3. Multilingual or bilingual skills are highly desirable to accommodate diverse guests.
4. Strong interpersonal skills with an ability to communicate effectively with guests and team members.
5. Proficient in using phone systems and hotel management software is advantageous.
6. A background in hospitality is beneficial but not required; we value enthusiasm and willingness to learn.

Job Type: Full-time

Pay: From $19.50 per hour

Benefits

1. Casual dress
2. Flexible schedule
3. On-site gym
4. On-site parking

Schedule

1. 8 hour shift
2. Day shift
3. Evening shift
4. Monday to Friday
5. Morning shift
6. Weekends as needed

Experience

1. Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-11-01