Guest Service Agent/Night Auditor

Front Desk Associate/Night Audit:

Summary:

We are currently seeking a dynamic individual to join our team as a Front Desk Associate. If you are friendly and motivated with good customer skills, we would like to hear from you.

The Front Desk Associate will be required to provide guests with exceptional customer service in person and over the phone. You will assist guests with a warm welcome and by providing information about the hotel, hotel amenities, local area information, answering inquiries, handling guest requests, and resolving issues.

Responsibilities: (Night Shift)

• Run audit reports on the system.
• Ensure that all transactions and payments are posted and entered accurately.
• Make room reservations and greet guests in a professional manner.
• Check in and check out guests. Prepare daily housekeeping reports.
• Handle cash, credit card, and debit card transactions.
• Handle guest requests and solve guest problems.
• Assist guests with local area information.
• Prepare guest keys and key jackets. Check all credit cards.
• Clean lobby, breakfast, and reception area. Help with breakfast.
• Email guests for declined credit cards.
• Verify accuracy of transactions and complete daily revenue audits.
• Oversee and participate in prompt and courteous handling of all guests as necessary, including check-in, check-out, telephone, and personal inquiries.
• Show a high sense of confidentiality and discretion in all interactions.

Qualifications:

• 1 year of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work with numbers.
• Comfortable using computers, i.e., Microsoft Office.
• Motivated or hardworking with exceptional guest service skills.
• Able to work night shifts mostly (11 pm - 7:00 am).
• Able to work on weekdays, weekends, and holidays.
• Fast-paced environment; must be able to work under pressure.
• Ability to stand for long periods of time.
• Own reliable transportation.
• Status: Must be a resident of Canada – living in Canada and eligible to work in Canada.

Job Types: Full-time, Permanent

Pay: $17.75-$18.25 per hour

Expected hours: 30 – 40 per week

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person