Guest Service Agent

Whistler Day Spa
Whistler Resort Municipality
CAD 60,000 - 80,000
Job description

Job Requirements

They are looking for a Guest Service Agent who thrives on working in a positive, friendly and team-oriented environment. As the first point of contact with guests, you should have a genuine interest in customer service, a passion for Whistler, and a professional, outgoing personality.

This position requires weekend work and can offer a flexible, 3 or 4-day work week with longer shifts so that you can enjoy 3 or 4 days off a week.

Languages: English

Experience: Customer service: 1 year (required)

Salary: $22.00 to $24.00 per hour for up to 40 hours per week

Start: As soon as possible

Responsibilities:

  • Responsible for the spa reception (Booking and Confirming Spa appointments, Performing cash out reconciliation)
  • Opening and/or closing the Spa
  • Coordinating with Hotel staff and management on a daily basis
  • Conclude and maintain inventory
  • Maintain a clean, safe, fully stocked and well-organized work area.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Support management team in projects

Skills:

  • Very detail-oriented and organized
  • Ability to multitask and operate efficiently
  • Outgoing, friendly and genuine disposition
  • Professional and educated with oral and written communication
  • Administrative and computer skills are an asset (knowledge of google drive, Microsoft, and POS systems in general)

Experience Required:

  • Previous experience working in customer service
  • Experience in either hotel, spa, restaurant or a customer service-based business

Position Requirements:

  • Part-Time or Full Time (mix of AM & PM shifts) – Option to work longer shifts to enjoy a 3 or 4-day weekend.
  • Requires weekend work
  • Contract term: Until Oct 1 Minimum

This person will thrive in the business if:

  • They are friendly, positive and outgoing.
  • Passionate about customer service and wellness.
  • Flexible and adapts easily to different situations.
  • Likes to be busy, work independently, multitask and is organized.
  • Truly cares about the success of the business and team.

Compensation Plus:

  • Additional cash bonuses for contract completion
  • Additional cash incentives for meeting performance goals
  • Retail commission
  • Extended Health / Dental Benefits options

Benefits:

  • Company events
  • Extended health care
  • Flexible schedule
  • Store discount

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift

Ability to commute/relocate:

  • Whistler, BC: Reliably commute or plan to relocate before starting work (required)
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