Guest Service Agent

Responsibilities

• Provide upscale guest service experiences for guests throughout their stay
• Ensure guests are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check in
• Perform check-in and check-out procedures, including reservations and financial transactions
• Be an ambassador for the hotel
• Promptly address guests’ requests
• Actively listen to and resolve complaints
• Adhere to Hyatt standards and procedures
• Communicate between guests and co workers/management and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services
• Promote all hotel amenities, conveniences and programs offered
• Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients

Skills

• Proven work experience as a Guest service agent
• Understanding of all hotel best practices and relevant procedures
• Hands-on experience with Hotel software (PMS)
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation

Job Types: Full-time, Permanent

Pay: From $19.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Experience:

• customer service: 1 year (preferred)

Work Location: In person