Guest Experience Manager

Be among the first applicants.

COMPASS GROUP CANADA

Montreal

CAD 40,000 - 80,000

Be among the first applicants.

7 days ago

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.

Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.

Job Summary

Location: Morgan Stanley, Montreal

Schedule: Monday to Friday

If you were to come on board as one of our Corporate Concierge/ Guest Experience Manager, we’d ask you to do the following for us:

Food and Catering Services:

Communicate in person or teams/zoom with the clients to assist in the planning, budget, and execution of high level, large catering events.
Work with outside vendors to satisfy client requests.
Ensure the client is provided with a detailed price quote and detailed invoice of the catering event.
Be present to manage during the set up and ensure that the client is 100% content with the execution of the event.
Train, coach and schedule the catering team for upcoming events.
Work with the manager and chef on menu creation, food cost, inventory, staff training and onboarding.

Community Ambassador

Manage all the locker banks for new employees/departing employees and employees changing work areas.
Manage and maintain the reservation desk for incoming VIPs, reserve and prepare an office space for their visit.
Lead activities (team building) for wellness, culinary and fun activities.
Ensure all offices and spaces are clean and organized and have all the proper tools for teams to work.
Be part of the MS onboarding team welcome new associates.
Send out office wide communications to promote upcoming events.
Verify open markets and all vending, coffee machines to ensure all products are fresh and well stacked and communicate with the team to fix any issues in a time sensitive manner.
Conduct regular walk throughs of the entire space looking for anything in need of repair or improvement and report findings to the proper department.

Think you have what it takes to be a Corporate Concierge/ Guest Experience Manager? Here’s how we’ll know you will be successful:

Relevant post-secondary education and 1-year of experience in office administration required.
Experience in customer service in a restaurant or catering setting.
Strong skills in time management, organization, and project management.
Exceptional customer service skills with the willingness to be flexible.
Excellent communication and presentation skills in French and English.
Proficiency with Microsoft Word and Excel.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.