Group Sales Agent

Group Sales Agent
27 Fasken Dr, Etobicoke, ON M9W 1K6, Canada
Req #245
January 10, 2025

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity:

Under Sunwing Vacations, we are looking for a Group Sales Agent to join us in making vacation dreams come true. As the Group Sales Agent, you will be responsible for generating new sales, maximizing margins, maintaining the quality of files, and growing customer loyalty through service excellence. Professional, helpful, and friendly communications with customers is required, both written and by phone. Apply now and have your career soar to new heights - under our wing! The position reports to the Group Sales Supervisor and will be located in Toronto, ON.

What You’ll Do:

• Respond to incoming calls and assist with product and service inquiries
• Upsell and cross-sell on each call, using the key product and promotional information provided
• Sell optional extras such as group seating, Elite Plus, excursions, gift certificates, and insurance
• Respond to incoming emails pertaining to group rate requests in a professional, timely manner
• Fill-in for Group Sales Representative absences as directed by Supervisor
• Maintain product knowledge and participate in ongoing training
• Other duties as assigned

What You’ll Need:

• Up to 1 year in customer service or related experience
• Excellent communication skills and enjoys working directly with customers
• Detail-oriented, organized, and capable of multi-tasking
• Demonstrates initiative with problem-solving and decision-making skills
• Ability to work well under pressure, be flexible, reliable, and prioritize workload
• Experience with MS Office (email, Word, Excel)
• Knowledge of Soft Voyage TTS is an asset
• TICO certification is required

What We Offer:

• Hybrid Work Opportunities
• Great travel perks!
• Goodlife Corporate Discount
• Comprehensive benefits package
• RRSP Matching Program
• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Fresh Café with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives

We thank all who apply; however, only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team.

We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca

Job Family: GROUPS & WEDDINGS
Pay Type: Salary

Apply Now