Golden Visitor Centre Supervisor

• Open to International applicants with valid Canadian Work permits: Yes

The goal of the Golden Visitor Centre and visitor information services is to distribute information about accommodations, activities, experiences, and services through multiple channels. We aim to provide visitors with tailored information to enhance their experiences, encouraging them to stay longer, return in the future and become promoters of Golden as a destination.

The Visitor Centre Supervisor works closely with and reports to the Destination Services Manager in the day-to-day management of the Golden Visitor Centre. The supervisor monitors and reports staff performance, supports on-the-job training for new hires, manages retail operations, and delivers visitor services through different channels. The supervisor also supports the manager in implementing a Roaming Volunteer Ambassador Program and a weekly interpretative program at the Visitor Centre.

ROLE of a VISITOR CENTRE SUPERVISOR:

1. Support the manager in implementing the visitor services annual plan, including the daily seasonal operation of the Golden Visitor Centre and the Roaming Volunteer Ambassador Program, and ensure Visitor Centre Network criteria and key performance targets are met.
2. Promote the community of Golden and CSRD Area A through various communication channels by encouraging multiple activity and experience options that enhance and extend visitor stays or promote return visits.
3. Improve the level and quality of community visitor services through staff training, community ambassador engagement, resource materials, and digital channels.
4. Support Tourism Golden in increasing resident support and awareness of the tourism product and visitor economy.

Responsibilities & Qualifications

REQUIRED SKILLS, ATTRIBUTES, EXPERIENCE & QUALIFICATIONS:

1. Supervisory or management training and experience.
2. Strong interpersonal and communication skills, including cross-cultural communication.
3. Excellent organizational skills, attention to detail, and ability to meet deadlines.
4. Ability to manage sales and other performance reporting.
5. Experience in sales and retail management, including inventory and POS system procedures.
6. Proficiency in MS Office and Google Suite (Gmail, Google Docs, etc.).
7. Experience in the tourism industry.
8. A valid Canadian Open Work Permit (for foreign candidates).

PREFERRED QUALIFICATIONS (Assets, but not required):

1. Proficiency in additional languages (French, Spanish, German, Chinese, etc.).
2. First Aid Certification.
3. Tourism Visitor Information Counsellor (TVIC) Training (to be completed within one month of joining).
4. Other online training in Equity, Diversity, Inclusion, Accessibility (EDIA), Psychological Safety, and Mental Health (to be completed within one month of joining).

PRIMARY DUTIES and RESPONSIBILITIES:

1. Provide current and accurate visitor information through all channels.
2. Collect accurate visitor data.
3. Manage retail and ticket sales, as well as inventory.
4. Supervise and motivate staff.
5. Orient and train new employees.
6. Keep staff up to date on all important communication through regular meetings and bulletins.
7. Maintain brochure racks and stocks.
8. Oversee building and site maintenance.
9. Package and distribute Tourism Golden print materials to Visitor Centres across the province.
10. Handle complaints and difficult situations in the absence of the Destination Services Manager.

POSITION TYPE & HOURS:

This is a seasonal, full-time position starting in mid-May 2025. The role may be part-time or full-time, with a minimum of 22.5 hours and up to 37.5 hours per week between May and September.

As the Visitor Centre operates daily, this position requires availability on weekends, evenings, and statutory holidays. While scheduling is primarily based on operational needs, we aim to accommodate staff availability whenever possible.

Some travel may be required. The work location is in-person.

Other Perks/Benefits

WHY WORK WITH US:

1. Help visitors experience and appreciate Golden by promoting its unique features.
2. Build expertise in customer service while working in the hospitality and tourism industry.
3. Enhance your skill set, including effective communication, cross-cultural communication, leadership, conflict resolution, and decision-making.
4. Receive certified training.
5. Explore local tourism experiences through complimentary Familiarization Tours.
6. Earn sales commissions on local attraction ticket sales.
7. Receive mentoring focused on leadership.

Tourism Golden is a Rainbow-registered organization committed to equity, diversity, inclusion, and accessibility. The Golden Visitor Centre is an accessible workplace, and we strive to foster a workplace culture where all employees feel welcomed, included, and valued. We encourage all qualified applicants—including visible minorities, Indigenous Peoples, persons with disabilities, and individuals of diverse sexual orientation, gender identity, or expression (2SLGBTQIA+)—to apply for this position. To apply, please email your application to vsmanager@tourismgolden.com. Your application must include a current resume, a cover letter outlining your suitability for the role and two references or referee contact details. A criminal record check (CRC) will be required upon receiving an offer of employment. Only complete applications will be considered. Due to the volume of applications, only shortlisted candidates will be contacted for an interview. Please note that only applicants eligible to work in Canada without sponsorship can be considered for seasonal roles.