GOAPRDJP00000554 - Information Officer - Junior

Job Title: GOAPRDJP00000554 - Information Officer - Junior

Work Location: Edmonton, Alberta, CAN, T5K 2C3, Onsite

Estimated Start Date: 24/03/2025

Estimated End Date: 29/08/2025

#Business Days: 61.00

Estimated Hours per Day: 7.25

Maximum Duration of Extension: 12 Months

Note: Per worker model below this is an onsite role.

Description

• An Information Officer is primarily responsible for providing courteous, timely, and accurate information, along with advice to callers regarding different programs via phone call and email. These calls and emails come from Albertans seeking information, problem resolution, guidance, and referrals to other government departments and outside agencies as required on multiple lines of business.
• Ensure client’s understanding of requirements and information, to empower the client to achieve their objective, if possible.
• Maintain professional decorum when dealing with a variety of caller issues, behaviors, and conduct. Provide appropriate referrals to municipal, provincial, or federal government departments, agencies, associations, registries, courts, law enforcement bodies, and legal counsel when the call does not pertain to the program areas assigned mandate or responsibilities.
• Log client contacts in ServiceNow for statistical and reporting purposes.
• Due to the ever-changing environment, the Information Officer is responsible for anticipating program changes consistently and reacting with agility in a change-heavy environment.

Eligibility and Application Steps

If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents via E-mail.

Without mandatory documents, we cannot submit a candidate.

• Updated Resume in word format (Mandatory)
• Skills Matrix and References (Mandatory)
• Expected hourly rate (Mandatory)
• LinkedIn ID (Mandatory)

Please only apply if you meet the qualifications mentioned above.

Qualification

Bachelor Degree in Job Related Sector(s): Informatica Developer Experience